Jason Catton
Leicestershire,Burbage
Summary
Experienced Shift Manager with a strong ability to foster collaboration and support team development. Proven commitment to tasks and employers and customers , demonstrated by a solid work history. Adaptable and eager to learn new skills, contributing to team success. Restructuring the company led to the decision to close the site i was at with all staff having to relocate or take redundancy . Reliable Shift Manager with comprehensive experience in overseeing daily operations and leading teams. Expertise in streamlining processes, enhancing productivity, and ensuring customer satisfaction. Proven ability to manage inventory, coordinate staff schedules, and maintain high standards of safety and compliance. Strong leadership skills, fostering collaborative and motivated work environment.
Overview
21
21
years of professional experience
Work History
CDC Shift Manager
DFS Furniture / The Sofa Delivery Company
Tamworth, Staffs
10.2004 - 09.2025
- Optimised operational efficiency by supervising warehouse staff and drivers in a high-volume customer distribution centre.
- - Maximized shift performance through strategic task delegation and schedule management.
- Managed unloading, loading, warehouse capacity, and stock control using Matflo WMS.
- - Executed daily audits to ensure inventory accuracy.
- Conducted training on manual handling, safety compliance, and SSOW.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Conducted regular performance reviews, providing constructive feedback and setting clear objectives for team members.
- Led training sessions for new hires, focusing on customer service excellence and operational procedures.
- Reviewed and updated health and safety protocols, ensuring staff were fully trained on new guidelines.
- Developed rota that maximised staff availability and skillsets, reducing reliance on overtime.
- Oversaw maintenance and repair of equipment, minimising downtime and ensuring operational continuity.
- Enforced good manufacturing practices governing waste control.
- Acted as a liaison between staff and upper management, effectively communicating feedback and suggestions for improvements.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- - Liaised with store managers on customer and showroom needs.
- - Investigated HR issues, documenting near misses to enhance safety.
- - Coordinated delivery runs, ensuring transport regulation adherence.
- Monitored drivers on vehicle utilisation, efficiency, and WTD legal compliance using the Microlise and Vision operating systems, running off daily reports.
- Overseeing any reported vehicle accidents and investigations.
- Resolving any reported defects and VORs with the nominated local repairer.
- Booking and arranging vehicle PMI and MOT schedules with the company's nominated garage.
- Discussing any driving infringements with drivers.
- Regular weekly briefings with drivers.
- Guidance and advice on a one-to-one basis with poor-performing drivers.
- Responsible for ordering all vehicle maintenance consumables, making sure we always had good stocks of fluid top-ups, spare bulbs, and tacho rolls.
- Making sure drivers kept their vehicles clean, presentable, and safe.
- Key holder for site opening and closing
Education
GCSEs -
Belgrave Comprehensive school
1988
Skills
- Over 30 years of all warehouse operations
- Team leadership
- Task delegation
- Health and safety compliance
- Transport compliance
- Effective communication
- Commitment
- Willingness to learn new skills
Hobbies and interests
- I enjoy all aspects of interior and exterior diy building projects
- Spending time with my family
- Gardening
- Hot holidays abroad
- Keeping koi carp
- Country walks
Timeline
CDC Shift Manager
DFS Furniture / The Sofa Delivery Company
10.2004 - 09.2025
GCSEs -
Belgrave Comprehensive school