Jason Bridewell
Westbury,Wiltshire
Summary
Passionate and focused about providing a positive customer experience and outcome. I have built effective working relationships with customers and worked hard to maintain them. Established a customer relationship from scratch with Defence Nuclear providing a strong eye for detail and assisting the customer with understanding, awareness and feedback to their queries and concerns.
Responsive to customer needs and consolidated relationship with weekly meetings and providing a governance structure and regime to formalise escalation and resolution of issues and concerns.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Senior Customer Service Adviser
Defence Infrastructure Organisation MOD
Andover, Hampshire
12.2019 - 06.2024
- Built strong relationships with customers by holding regular feedback meetings and consolidating understanding and requirement
- Produced a regular inclusive governance battle rhythm of meetings
- Focal point for all customer queries ensuring resolution and follow up actions were captured
- Followed up on unresolved customer issues to investigate and resolve problems.
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion taking ownership and monitoring for frequent updates.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Worked with internal wider teams to assist problem solving and ensured specific customer meetings were organised to aid, assist and achieve outcomes.
Soft Facilities Manager
Defence Infrastructure Organisation MOD
Andover
10.2015 - 11.2019
- Key stakeholder in Invitation to Tender of 2 new Soft Facilities Contracts.
- Facilitated monthly meetings with contractors to identify complaints and incidents and issuing penalty notices and withhold of management fees.
- Super user of Incident Database analysing trends writing reports and visiting sites.
- Secretary of monthly governance meetings with contractors.
- Facilitator of Joint Relationship Management Plan between customer and contractors.
- Established strong rapport and relationship with customer ensuring their views and objectives were achieved.
- Line manager and mentor to staff providing feedback, training and guidance where appropriate.
Education
Certificate in Training Practice - Training
Chartered Institute of Personal Development
Berkshire 08.2004 - 04.2005
A-Levels - English Literature, Government & Politics
Associated Examining Board
United Kingdom 09.1984 - 06.1986
Skills
- Attention to Detail
- Schedule management
- Customer Service
- Employee management
- Complaint resolution
- Staff education and training
- Excellent time management skills
- Exceptional telephone etiquette
- Conflict resolution techniques
- Exceptional interpersonal communication
Affiliations
- Car restoration enthusiast, dog walking, dining out, UK & foreign holidays,
References
References available upon request.
Timeline
Senior Customer Service Adviser
Defence Infrastructure Organisation MOD
12.2019 - 06.2024
Soft Facilities Manager
Defence Infrastructure Organisation MOD
10.2015 - 11.2019
Certificate in Training Practice - Training
Chartered Institute of Personal Development
08.2004 - 04.2005
A-Levels - English Literature, Government & Politics
Associated Examining Board
09.1984 - 06.1986
Similar Profiles
Aswin SAswin S
Intern at Defence Research & Development Organisation (DRDO) -Combat Vehicles Research & Development Establishment (CVRDE)Intern at Defence Research & Development Organisation (DRDO) -Combat Vehicles Research & Development Establishment (CVRDE)
Randy HerreraRandy Herrera
Field Coordinator at Bechtel Power Communications and Infrastructure, AT&T, MODField Coordinator at Bechtel Power Communications and Infrastructure, AT&T, MOD
B . Aishwarya REDDYB . Aishwarya REDDY
Computer Science Engineer at Defence Research And Development OrganisationComputer Science Engineer at Defence Research And Development Organisation
Charlie HawleyCharlie Hawley
Pot washer at The Hollies InnPot washer at The Hollies Inn
Rhys Hartley-SmithRhys Hartley-Smith
Agency Temp Warehouse assistant at Lyons Seafoods LtdAgency Temp Warehouse assistant at Lyons Seafoods Ltd