Jason Band
Hove,Please select region, state or province
Summary
A professional with extensive knowledge in benefit entitlements and case management, demonstrating strong research capabilities and expertise in multidisciplinary team collaboration. Adept at navigating complex benefit entitlement systems, ensuring optimal outcomes for clients.
Driven Caseworker with knack for resolving complex issues and providing compassionate support. Known for improving client outcomes through tailored assistance and effective communication. Successfully managed high caseloads, resulting in streamlined processes and enhanced client satisfaction.
Overview
23
23
years of professional experience
Work History
Welfare Rights Caseworker
Lewes District Citizens Advice
15-19 Chapel Street, Newhaven
12.2013 - Current
Main responsibilities: Providing advice on welfare rights to clients via telephone, email and face to face. Providing a full casework service including writing Mandatory Reconsiderations, lodging appeals, preparing submissions and representation at First-Tier Tribunals and Upper Tribunal.
Providing welfare rights advice to colleagues and volunteers.
Conducting independant file reviews of other caseworkers.
Maintained detailed notes of all casework activities to ensure regulatory compliance.
Providing training to volunteers.
Welfare Rights Caseworker
Terrence Higgins Trust
London
12.2004 - 10.2013
Providing advice on welfare rights to clients via telephone, email and face to face. Providing a full casework service including writing Mandatory Reconsiderations, lodging appeals, preparing submissions and representation at First-Tier Tribunals and Upper Tribunal.
Delivering training to volunteers and external organisations.
(Trainee) Generalist Advisor
Terrence Higgins Trust
London
11.2002 - 12.2004
Providing accredited advice on welfare rights, Housing, Employment and Immigration to clients via telephone, email and face to face.
Referring to Casework team if appropriate.
Education
Bachelor of Science (Honours) 2nd class (2:1) - Psychology
London Guildhall University
London /1986 - /1999
Access to University course -
City Lit Institute
London /1994 - /1995
5 "O" Levels -
British School of Brussels
Brussels, Belgium /1983 - /1985
Skills
- Benefit entitlements understanding
- Benefit entitlement knowledge
- Case management expertise
- Research capability
- Multidisciplinary team collaboration
Timeline
Welfare Rights Caseworker
Lewes District Citizens Advice
12.2013 - Current
Welfare Rights Caseworker
Terrence Higgins Trust
12.2004 - 10.2013
(Trainee) Generalist Advisor
Terrence Higgins Trust
11.2002 - 12.2004
Bachelor of Science (Honours) 2nd class (2:1) - Psychology
London Guildhall University
/1986 - /1999
Access to University course -
City Lit Institute
/1994 - /1995
5 "O" Levels -
British School of Brussels
/1983 - /1985
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