Jason Ashbrook
Whitefield,Greater Manchester
Summary
Experienced professional with a strong background in cash management and customer service. Demonstrates expertise in building a positive organisational culture through democratic leadership and collaborative working. Proficient in problem-solving, communication skills, time management, delegation of tasks, emotional intelligence, and critical thinking. Committed to fostering a productive work environment and achieving organisational goals.
Overview
14
14
years of professional experience
Work history
Senior Parts Advisor
Terberg Matec UK
Warrington, Cheshire
2025.10 - Current
- Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
- Achieved high level of product knowledge through continual learning and training.
- Liaised with suppliers for timely delivery of ordered parts.
- Enhanced customer satisfaction with prompt and accurate service.
- Booking parts out of stock and preparing delivery notes
- Receipt incoming spare parts into stock and locate in parts department
- Placed orders for new stock to meet customer requirements.
- Communicated effectively with customers to understand their needs better.
- Handled customer complaints professionally, resulting in resolved issues.
- Checked incoming parts against delivery notes to limit stock discrepancies.
- Processed sales transactions smoothly, enhancing customer experience.
Parts advisor
Terberg Matec UK
Warrington, England
2020.06 - 2025.10
- Contributed to departmental compliance with stringent adherence to company policies.
- Stored incoming parts in correct locations for organised stock access.
- Handled high-volume parts and repair enquiries.
- Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
- Managed customer complaints and escalated accordingly.
- Increased sales.
- Delegated tasks appropriately enabling maximum productivity.
- Suggested areas for improvements to higher management, adapting leadership roles.
- Greeted customers and asked open-ended questions to better determine needs.
Store Assistant
Asda
Leigh, Greater Manchester
2020.01 - 2020.06
- Provided assistance to customers.
- Stocked shelves keeping in line with high demand.
- Provided effective customer service.
- Made appropriate recommendations to help facilitate productivity.
- Worked flexible shifts to help achieve store goals.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
- Strategically arranged and displayed new season merchandise to promote and maximise sales.
Packing Assistant
Alpla UK LTD
Warrington, England
2020.01 - 2020.06
- Working at Alpla involved working 12 hour shifts packing and wrapping of products, then moving them into the warehouse using a pump truck.
- Assisted with general house keeping duties to keeping in line with health and safety standards.
- Reclaimed waste materials for recycling and reprocessing.
- Inspected manufacturing materials and reported defects to supervisor.
- Prepared and packaged orders with precise presentation skills.
- Offered exceptional customer service with strong product knowledge.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Remained flexible to cover shifts and work overtime as required.
Crew Trainer
McDonald's (Rookery Foods LTD)
Lowton, Warrington
2013.01 - 2020.06
- Promotion to Crew trainer after four years of employment.
- Training new employees to high standards.
- Dealings with cash and card payments.
- Taking food orders.
- Working in kitchen surroundings complying with health and safety regulations.
- Prepared food and beverages within target timeframes ensuring maximum food hygiene.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Regularly exceeding targets and expectations.
- Drove compliance to company standards by reinforcing rules and procedures.
- Provided regular feedback and constructive criticism on employee performance.
- Identified training needs and recommended action to an appropriate manager.
- Set positive examples for crew members by demonstrating quality service.
- Reinforced hygiene and food safety procedures.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Role modelled ideal behaviour and standards across multiple stations.
- Managed conflict resolutions to enhance positive and professional relationships.
Charity Worker
Headway Charity
Leigh, MAN
2012.01 - 2013.01
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- Adhered to charity organisation policies and procedures.
- Communicated and collaborated with individuals from diverse backgrounds.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Built strong professional relationships with the community and work colleagues.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
Education
High School Diploma - English Language
Bedford High School
Leigh2010-06
High School Diploma - English Literature
Bedford High School
Leigh 2010-06
High School Diploma - Media
Bedford High School
Leigh2010-06
High School Diploma - Mathematics
Bedford High School
Leigh 2010
High School Diploma - Sport
Wigan And Leigh College
Leigh 2011
Skills
- Cash management
- Customer service
- Building a Positive Organisational Culture
- Democratic Leadership
- Collaborative Working
- Problem-solving
- Communication skills
- Time management
- Delegation of tasks
- Emotional intelligence
- Critical thinking
- Reliability and punctuality
- Supply chain understanding
SKILLS EXPERIENCE
Skills Experience:
- Communication- I have had experience in demonstrating key communication skills and strategies as I have sufficient knowledge of preparing professional emails to customers and employees, communicating effectively with those who may have additional communication needs, active communication, contextual communication and non verbal/ visual communication.
- Time Management: I have been able to demonstrate effective time management skills throughout my employment, I can manage my work load effectively ensuring I can meet deadlines. I am a punctual employee who prioritises being on time for shifts, meetings and training days.
- Critical Thinking- I have the skills to be able to implement critical analysis into my working routine, ensuring I take time to reflect to improve future practice. I have had experience where I have been able to observe practice within the work place and then had the ability to draw a conclusion based on evidence, empowering myself to make sustainable suggestions.
- Democratic leadership- I have a collaborative management style where i create an environment for diverse opinions and open discussion with other colleagues in the workplace. The leadership style i have adopted has allowed me to create a positive working culture allowing other employees to voice their opinions, this has had a positive impact on overall productivity. I am a flexible and adaptable individual.
LICENSES AND COURSES
- Clean UK car driving License
- Counterbalance Fork Lift License
- Control of Substances Hazardous to Health Training Course
- Equality and Diversity Course
- Level 1 Operator Training for Terberg bin-lifts
- Key Communication Skills Course
- Trainee Management Course
Interests
I have a high work ethic and i am passionate about making a positive change in the work place. I am passionate in making career recommendations that will positivity impact the working culture and company.
Timeline
Senior Parts Advisor
Terberg Matec UK
2025.10 - Current
Parts advisor
Terberg Matec UK
2020.06 - 2025.10
Store Assistant
Asda
2020.01 - 2020.06
Packing Assistant
Alpla UK LTD
2020.01 - 2020.06
Crew Trainer
McDonald's (Rookery Foods LTD)
2013.01 - 2020.06
Charity Worker
Headway Charity
2012.01 - 2013.01
High School Diploma - English Language
Bedford High School
High School Diploma - English Literature
Bedford High School
High School Diploma - Media
Bedford High School
High School Diploma - Mathematics
Bedford High School
High School Diploma - Sport
Wigan And Leigh College