Summary
Overview
Work history
Education
Skills
Websites
Custom
Timeline
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Jason Akwasi-Opoku

London

Summary

Highly skilled individual with extensive expertise in Word, Excel, PowerPoint, and Teams, demonstrating high-level computer proficiency. Adept at email correspondence and understanding consumer behaviour, with a proven ability in persuasive speaking and technical support. Strong time management skills and a talent for building relationships with customers enhance the ability to deliver exceptional service. Committed to leveraging skills in a dynamic environment to drive customer satisfaction and business success. I have a multitude of experiences working within teams, helping deliver group projects, such as charity events and sports days I've previously helped orchestrate as a prefect, and managing customers, in high tempo environments such as King's Cross.

Overview

3
3
years of professional experience

Work history

Teaching Assistant

HCACP
Crystal Palace Campus
07.2024 - 07.2024
  • Helped teachers plan lessons and organise them, alongside the classrooms- learnt organisational skills, and how to plan efficiently to accommodate for different people.
  • Oversaw many team projects – honed my independence, operating without supervision but still to a good degree of efficacy.

Student Council Member

HCACP
01.2022 - 01.2023
  • Helped facilitate interactions between students and teacher’s bringing to light any issues or problems affecting both students and teachers and consequently problem management and resolution.
  • Tasked with organising events and creating ideas, based upon student reception, to better the school and working environment for students and teachers. Improved student satisfaction.

Senior Prefect

HCACP
01.2022 - 01.2023
  • Maintained the values and rules of the school, acting as an intermediary between teachers and students, promoting good behaviour, by setting a good example.
  • Attended and organised meetings weekly overviewing progress on a weekly basis, and implementing effective change-making adjustments as necessary, adapting to whatever challenges being faced, i.e. exams.

customer assistance personnel

lner
King’s Cross Station
07.2022 - 07.2022
  • Shadowed LNER personnel and helped them deal with customer problems/questions with them and independently.
  • Managed disruption-induced rush hour efficiently – learned to remain calm under pressure despite a greater than expected amount of traffic through King’s Cross Station, as a result of train disruptions and holiday commutes. Handled with great efficiency without losing edge.
  • Improved Customer interaction- interacted with many different customers on a daily basis, helping deal with their problems from validating tickets, to planning the best route-learnt to accommodate to anyone for best customer service/experience.
  • Project management- Partook in numerous team projects to better the experience at King’s Cross, facilitating a better environment, meeting quotas and helping with IT up in the control centre.

Education

A levels - Maths, Economics, Physics

Harris Crystal Palace Sixth Form
Crystal Palace, SE19 2JH
09.2023 -

Skills

  • Word
  • Excel
  • PowerPoint
  • Teams
  • High level computer proficiency
  • Email correspondence
  • Understanding consumer behaviour
  • Persuasive speaking
  • Technical support
  • Time management expertise
  • Relationship building with customers

Custom

  • Finance
  • Economic(s) Theory

Timeline

Teaching Assistant

HCACP
07.2024 - 07.2024

A levels - Maths, Economics, Physics

Harris Crystal Palace Sixth Form
09.2023 -

customer assistance personnel

lner
07.2022 - 07.2022

Student Council Member

HCACP
01.2022 - 01.2023

Senior Prefect

HCACP
01.2022 - 01.2023

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Jason Akwasi-Opoku