Jasmine St Rose
Project Management
London,ENG
Summary
Experienced Project Officer and Business Analyst with a proven track record in managing complex projects across local government sectors, particularly in housing, digital skills enablement, and IT. Known for strategic project planning, risk management, and stakeholder engagement. Skilled in Agile methodology, KPI development, and inter-departmental collaboration to drive efficiency, cost savings, and measurable outcomes.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Project Officer / Business Analyst
Lewisham Council
2022.09 - Current
- O2 SIM Migration Project : Led the migration of council devices from Vodafone to O2 for 5,300+ staff. Managed all project phases, from logistics planning to execution, coordinating with external stakeholders and sister councils (Southwark, GLA, Brent) to adopt best practices and overcome logistical challenges. Improved data tracking and stakeholder communication, resulting in a seamless transition with minimal service disruption
- Digital Skills Enablement : Coordinated the Microsoft CoPilot Rollout and Digital Skills Enablement programme with Hable, driving digital upskilling for over 800 council staff. Facilitated workshops and training on digital confidence, accessibility, and collaboration tools, contributing to a more digitally proficient workforce
- Programme Oversight & Strategic Planning : Developed and managed high-level programme plans for the Temporary Accommodation (TA) Cost Reduction Programme, targeting £10.2 million in savings by 2027. Established and tracked KPIs to monitor progress and report on milestones, enabling data-driven decision-making for project stakeholders
- Housing Management & Process Development (HAP): Supported the Housing Acquisitions Project (HAP) by focusing on the housing management side of operations, specifically developing an end-to-end process for housing management once properties are acquired. Collaborated with the regeneration team to ensure compliance, tenant engagement, and efficient property handovers
- Auto-Bidding Solution for Housing Allocations: Project lead for the development of an automated bidding solution for housing allocations, ensuring it integrates effectively with the council's Housing Management System (HMS). Conducted comprehensive process mapping, engaged with local councils for insights, and initiated a data cleanse to prepare for solution rollout
- Cross-Departmental Collaboration & Reporting : Actively engaged with senior council members and external partners, fostering collaboration to meet housing and digital transformation goals. Produced detailed reports and dashboards to provide transparency on project status, risks, and achievements, ensuring stakeholders are informed and aligned
Programme Management Officer (PMO)
Lewisham Council
2022.09 - 2023.12
- Public Consultation & Resident Engagement: Planned and executed extensive public consultation sessions across all council wards, gathering feedback from residents and councillors on the transfer of Lewisham Homes to in-house council management
- Organised workshops with TPAS to gain detailed tenant feedback on consultation questions and improve the consultation process
- Stakeholder Management: Coordinated with MEL Research to conduct tenant surveys and increase engagement through door-knocking campaigns, ensuring comprehensive resident input
- Held multiple sessions per ward to accommodate councillor requests and meet resident accessibility needs
- Contract & Policy Review: Conducted an in-depth review of contracts from Lewisham Homes' database (eDelta), identifying novation clauses and categorising contracts for legal review
- Collaborated closely with the Lewisham Homes Policy Officer to evaluate which policies should transition to Lewisham Council, ensuring that absorbed policies were immediately applicable and valuable for future council operations
- Process Improvement: Developed a structured approach for transferring critical policies to Lewisham Council, resulting in smoother operational integration
- Managed risk and action logs, ensuring transparency and accountability throughout the process
Executive Support Officer
Lewisham Council
2021.11 - 2022.09
- Supported directors of the Housing and Public Realm Directorates, coordinating schedules and meetings
- Assisted the Executive Director of HRPR in strategic initiatives
- Served as a trusted advisor to executives, handling sensitive information with utmost discretion.
- Handled all aspects of event planning for corporate functions ranging from small gatherings to large-scale conferences.
Administrator
Kent Community Healthcare Foundation Trust
2018.04 - 2020.11
- Child Protection Reporting & Coordination : Managed and processed complex child protection reports, ensuring accurate and confidential documentation to support child safeguarding. Collaborated with healthcare staff to coordinate care plans and address critical needs promptly.
- Immunisation Scheduling : Organised and booked immunisation appointments across schools, handling logistics to maximise coverage and ensure adherence to public health guidelines. Acted as a liaison between schools, parents, and healthcare teams to facilitate a seamless immunisation process.
- Crisis Support & Escalation : Responded to calls from vulnerable young people, some presenting with suicidal ideation. Conducted initial assessments to understand the caller's needs, providing compassionate support and escalating cases to relevant teams for urgent intervention.
- Cross-Functional Collaboration : Worked closely with social services, mental health professionals, and school staff to coordinate care and support for at-risk children and young people. Maintained accurate records and communication to ensure alignment across teams and timely response to emerging issues.
Education
BA Hons - Business Administration
University of Greenwich
London, United Kingdom 2014.01 - 2018.01
Agile BA Foundation Certification - Project Management/Business Analysis
Knowledge Academy
2022-12
GNVQ Level 3 - Hairdressing
Bromley College
GNVQ Level 2 - Hairdressing
Mid Kent College
Skills
Project Management
Stakeholder Engagement
Data Analysis & KPI Development
IT & Digital Transformation
Communication & Reporting
Agile & Process Improvement
Reporting and documentation
MS Word, Excel, and Outlook
Accomplishments
- Spearheaded the development of a council-wide Corporate Project Tracker, centralising project information for budget planning.
- Recognised for contributions to the Lewisham Homes ALMO Transfer, supporting current housing strategies.
- Established KPI baselines and targets for the TA Cost Reduction Programme, influencing programme decisions.
- Collaborated with sister boroughs on Auto-Bidding and SIM migration projects, enhancing efficiency and service outcomes.
Timeline
Project Officer / Business Analyst
Lewisham Council
2022.09 - Current
Programme Management Officer (PMO)
Lewisham Council
2022.09 - 2023.12
Executive Support Officer
Lewisham Council
2021.11 - 2022.09
Administrator
Kent Community Healthcare Foundation Trust
2018.04 - 2020.11
BA Hons - Business Administration
University of Greenwich
2014.01 - 2018.01
GNVQ Level 3 - Hairdressing
Bromley College
GNVQ Level 2 - Hairdressing
Mid Kent College
Agile BA Foundation Certification - Project Management/Business Analysis
Knowledge Academy