- I love to go fishing & enjoy the out doors
- I enjoy listening to music
- I love to socialize with people
Jasmine Smith
Summary
Client-focused professional skilled in customer service and sales, adept at fostering strong relationships. Utilises effective communication to ensure clients feel valued and understood. Committed to guiding clients through key decisions, delivering tailored solutions that enhance satisfaction.
Overview
7
7
years of professional experience
Work History
Life Insurance Broker
Protectline
Poole
10.2019 - Current
- Assessed customer insurance needs through in-depth analysis and consultative sales approach.
- Analysed customer insurance needs to recommend appropriate policies for optimal coverage.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Responded to promptly product queries by providing quotes, securing new business and policy renewals and processing mid-term adjustments.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
- Determined insurance requirements by liaising with customers for comprehensive understanding of needs.
- Liaised with customers and answered queries through email, webchat and phone.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Provided relevant information along with attentive customer service to all customers.
- Built and maintained strong relationships with clients through regular communication.
- Handled sensitive client information with utmost confidentiality and professionalism.
Education
NVQ Level 3 - Hairdressing
Lansdowne college
Bournemouth, ENG01-1999
Skills
- Insurance product knowledge
- Policy knowledge
- Policy administration
- Needs assessment
- Customer relationship management
- Client communication
- Customer service
- Problem solving
- Team Leadership
- Active listening
- Relationship building
- Positive attitude
- Effective communication
- Product knowledge
- Life insurance
- Empathetic communication
Interests
Timeline
Life Insurance Broker
Protectline
10.2019 - Current
NVQ Level 3 - Hairdressing
Lansdowne college