Jasmine Sloan
London
Summary
With up to 7 years working in the Luxury Hospitality industry, I've had the opportunity to provide some of the most memorable and incredible experiences at some of London's most recognised and esteemed venues.
I'm extremely sales focused and have a proven success in constantly reaching and/or exceeding personal and team targets. I have experience in training new team members to an equally high standard to optimise customer experience and maximise profits.
Within my role at Tao Group Hospitality, I'd been a winner of multiple sales, lead and conversion incentives, allowing me the opportunity to go on incredible trips, such as a visit to Champagne, where I stayed at the Moet & Chandon Chateau de Saran. Tao Group also put me forward to take on a Trek in Peru for Action Against Hunger in September 2022, which was an unforgettable experience I got to share with some amazingly influential people in Hospitality.
Towards the end of 2023, I decided that I wanted to broaden my knowledge in Marketing and Content Creation, which is when I stepped into the role of Business Development Manager at Tality Social. This transition not only allowed me to apply my existing skills but also provided me with invaluable insights into the intricacies of market trends and consumer behaviour.
Overview
9
9
years of professional experience
Work history
Restaurant Event Sales Executive
Harrods
Knightsbridge
05.2024 - Current
- Proactively promoted Harrods' event spaces, driving awareness and bookings across the restaurants and bars.
- Engaged in proactive sales efforts to secure new clients and expand the visibility of Harrods' event offerings.
- Supported the events team in all selling and client management activities, ensuring seamless coordination across Harrods’ restaurants and bars.
- Managed a diverse range of events, including internal brand events, group bookings, experiences, and tours.
- Ensured accurate and detailed handling of client enquiries, adhering to established standards and procedures.
- Demonstrated comprehensive knowledge of offline and online platforms, restaurant rate cards, and offerings.
- Assisted during restaurant events, providing on-site support to ensure smooth execution.
- Built and maintained strong relationships with key stakeholders to enhance the performance of the Restaurant Events Department.
- Built rapport with new and existing customers to boost client retention.
- Delivered outstanding after-sales care through regular communication with customers.
- Increased new business through strategic networking and cold calling.
BUSINESS DEVELOPMENT MANAGER
Tality Social
10.2023 - Current
- Monitoring competitor activities and developing strategies to gain market advantage
- Identifying and cultivating new business opportunities by reaching out to potential clients in various industries that could benefit from our services
- Developing and maintaining strong, long-lasting client relationships, understanding their needs and proposing innovative solutions that leverage user-generated content
- Closely working with the marketing and content team to develop and refine our service offerings based on market needs and feedback
- Attend industry events, conferences, and networking meetings to promote our agency and gather insights on market trends
- Contribute to the strategic planning of the agency's growth and expansion.
SENIOR SALES EXECUTIVE
Tao Group Hospitality
06.2019 - 04.2023
- Reactive and pro-active lead management for all sales, events, catering and retail enquiries across all venues
- Selling of Tao Group Hospitality experiences and internal campaign events
- Managing all sales and the planning of experiences and events, ensuring capacity is reached and events are executed to precision
- Attending to guests at all times, accommodating special requests and going above and beyond to provide the best possible experience
- Close rapport with clients and accounts - hosting client lunches and events to ensure business levels remain steady and consistent throughout the year
- Extensive experience in cold calling and reaching out to new potential clients
- Managing and delegating restaurant teams to ensure event details are monitored and followed at all times
- Working with different budgets and creating event proposals which fit requirements to all various clients wants and needs
- Issuing invoices and collecting payments to create relevant financial reports for the wider teams
- Extensive knowledge of SevenRooms, Tripleseat and OpenTable.
RESERVATIONS AND EVENTS AGENT
sketch restaurant
05.2018 - 06.2019
- Making future reservations and amending current reservations
- Following strict guidelines to meet the three Michelin star expectations
- Detailed use of Microsoft Office and Quadranet reservations system
- Complaint handling
- Assisting the Events and Marketing team to ensure press bookings and private dining reservations are dealt with correctly
- Working closely with the Events team hosting tours of the venue and interacting with potential clients
- Attending press events, assisting with queries and giving tours of the various spaces within the venue suitable for private hire
- Data handling
- Dealing with very high-end clients.
ASSISTANT MAITRE' D
The Ivy (West Street), Caprice Holdings Ltd.
07.2016 - 10.2017
- One-to-one communication with high-end guests and working within a very close team
- Experience speaking with clients over the phone regarding bookings and other enquiries
- Running lunch services as Head Maitre'D and delegating when necessary
- Knowledge of good food and wines
- Assisting guests at all times, no matter what the query
- Ensuring all guests are treated to the best standards at all times
- Assisting at events within the 'Club at The Ivy' and in the private room of 'The Ivy'
- Showing guests the private space available and providing further information where necessary.
RHUBARB EVENTS TEAM
Sky Garden - Internship
01.2016 - 03.2016
- Dealt with phone and email enquiries
- Diary management of site tours and event bookings
- Learnt what goes into planning an event from my colleagues during the experience including putting together quotes and invoices
- Worked closely with the restaurant teams and being available at all times to be on hand should extra help be needed at any time during an event
- Leading and/or assisting show rounds and tours of the entire venue
- Working closely with in-house suppliers and production services.
Custom
References available upon request
Timeline
Restaurant Event Sales Executive
Harrods
05.2024 - Current
BUSINESS DEVELOPMENT MANAGER
Tality Social
10.2023 - Current
SENIOR SALES EXECUTIVE
Tao Group Hospitality
06.2019 - 04.2023
RESERVATIONS AND EVENTS AGENT
sketch restaurant
05.2018 - 06.2019
ASSISTANT MAITRE' D
The Ivy (West Street), Caprice Holdings Ltd.
07.2016 - 10.2017
RHUBARB EVENTS TEAM
Sky Garden - Internship
01.2016 - 03.2016
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