Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
Certification
References
Timeline
Generic

Jasmine Newbery

Ringwood,Hampshire

Summary

Highly skilled professional with a strong ability to learn quickly and meet targets to specific deadlines. Demonstrates excellent communication skills and works well in a pressurised environment. Proficient in problem identification and solution, carrying out work to high standards with attention to detail, and investigating missing data. Aim to leverage expertise to contribute effectively in a dynamic workplace.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Non fault updates claims Manger

4th Dimension
Egham, Surrey
01.2017 - Current
  • Oversee the daily running of the non-fault claims team and billing team.
  • Manage the team case load from notification to end of claim.
  • Reviewing processes within the team to assist with claims progression and efficiency.
  • Updating process documents and implementing to improve performance.
  • Onboarding of staff and training.
  • High-level meeting to discuss the wider business needs, processes, and requirements.
  • Use technical knowledge to process complex claims.
  • Oversee production of payments pack raised to third-party insurers.
  • knowledge of the ABI and GTA.
  • Review MI daily to oversee the general running of the team.



Team leader FNOL (Frist Notification of Loss)

BIKERS LEGAL DEFENCE (BLD)
02.2010 - 06.2016
  • My position as knowledge leader was to input first notification of incidents and process credit hire and repair
  • My other duties would include customer complaints and complex claims
  • I was also selected to assist with the receivership of BLD
  • I have assisted the claims and cash recovery teams
  • Other FNOL duties listed as follows; Demonstrated ability to carry out administrative tasks Strong communication skills Computer literate , with understanding of the following; Data inputting – ability to use data management systems Outlook – use of emails, calendar and diary management Demonstrate strong customer service skills Able to actively listen and process information Ability to work well within a team, supporting other team members Proactive approach Ability to manage challenging situations in a calm and appropriate manner Respond quickly to changing demands/ service level agreements
  • Managing my own case load
  • Able to calmly deal with customers whist they may be distressed after a motor accident
  • Carrying out investigations with regards to liability
  • Assisting with call audits

Education

GCSE Maths, English, Art, Design Technology, Science, Physical Education, Entry certificate Spanish, ICT -

Ringwood comprehensive School

Skills

  • Excellent communication skills
  • Works well in a pressurised environment
  • Ability to learn quickly
  • Meeting targets to a specific deadline
  • Problem identification and solution
  • Carrying out work to a high standard, and with attention to detail
  • Missing data investigation


Personal Information

Date of birth: 03/05/1988

Affiliations

  • functional fitness
  • Netball

Certification

foundation CII qualification

References

References available upon request.

Timeline

Non fault updates claims Manger

4th Dimension
01.2017 - Current

Team leader FNOL (Frist Notification of Loss)

BIKERS LEGAL DEFENCE (BLD)
02.2010 - 06.2016

GCSE Maths, English, Art, Design Technology, Science, Physical Education, Entry certificate Spanish, ICT -

Ringwood comprehensive School

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Jasmine Newbery