Jasmine Moyse
Newcastle Upon Tyne,Tyne and Wear
Summary
Customer focused professional with over 6 years of experience delivering exceptional service across hospitality, events and healthcare sectors. Skilled in building rapport with people from diverse cultural backgrounds, resolving customer concerns, maintaining high service standards, and working effectively under pressure in fast-paced environments.
Recognised for professionalism, adaptability, strong communication skills, and a commitment to customer safety and satisfaction. Seeking to bring a passion for hospitality and outstanding guest experiences to cabin crew.
Overview
12
12
years of professional experience
Work History
Health Care Worker
Sycamore Care Centre
Boldon Colliery, Tyne and Wear
04.2025 - Current
- Deliver personalised care and support to vulnerable adults while maintaining dignity, safety, and independence.
- Administer medication in accordance with care plans and company procedures.
- Build trusting relationships with healthcare professionals, residents, and families.
- Organise appointments and social activities to support wellbeing and community engagement.
- Manage daily household tasks and ensure safe, hazard-free living environments.
- Participated in training sessions, continuously improving care techniques and knowledge.
Hays Travel Customer Relations
Hays Travel
Sunderland , Tyne and Wear
01.2023 - 03.2025
- Time management - Managed and resolved customer complaints with a one-week deadline, ensuring a positive customer experience.
- Demonstrated strong problem-solving skills by identifying effective solutions to complex travel-related issues while maintaining professionalism and empathy.
- Built and maintained positive relationships with customers, suppliers, and travel agency partners through clear and effective communication.
- Handled challenging situations calmly and professionally, adapting to changing priorities and customer needs.
Education
Mortimer Community College
Highschool Education
01.2014 - 01.2018
- Graduated with 5 GCSEs (English Language, English Literature, iMedia, Dance, and Physical Education), all graded above a pass level.
Education
GCSEs -
Mortimer Community College
South Shieds 2018
Skills
- First Aid Trained
- Health & Safety trained
- Conflict resolution & Complaint Handling
- Time management & organisation
- Working under pressure
- Team collaboration
- Hospitality & event service
- Cross-Cultural Communication
- Adaptability & Flexibility
Hospitality & Events Assistant
Various Hospitality & Front of House Roles | 2018- 2025
- Delivered exceptional customer service in fast-paced hospitality and event environments.
- Managed customer enquiries and resolved issues professionally.
- Built strong rapport with guests to create a welcoming environment and encourage repeat customer satisfaction and loyalty.
- Collaborated with teams to ensure seamless customer experiences.
- Demonstrated attention to detail organising events.
- Maintained high standards of presentation, safety, and customer care.
- Managed guest flow, seating, and requests efficiently during high-volume periods while maintaining calmness and composure under pressure.
Timeline
Health Care Worker
Sycamore Care Centre
04.2025 - Current
Hays Travel Customer Relations
Hays Travel
01.2023 - 03.2025
Education
Mortimer Community College
01.2014 - 01.2018
GCSEs -
Mortimer Community College