Jasmine Moss
Haywards Heath,West Sussex
Summary
Graduate from Solent University with a 2:1 in BA (Hons) Popular Music Performance and Production. A motivated individual with a strong creative focus, supported by experience across customer service and retail environments. Reliable and driven, with a strong work ethic and commitment to continuous improvement.
Undertook three months of independent travel, strengthening adaptability and effective communication whilst navigating diverse environments.
Overview
7
7
years of professional experience
Work history
Customer Service and Operations Executive
Campsites.co.uk
Haywards Heath, West Sussex
2024.02 - 2026.02
- Addressed incoming enquiries via phone and email in a timely manner.
- Responded to customer queries and provided excellent customer service.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Provided professional and helpful support to new and existing clients.
- Assisted in training new staff to ensure consistency in service delivery.
- Navigated challenging situations to achieve positive outcomes.
- Resolved live chat inquiries within defined timeframe constraints.
- Built positive customer rapport through friendly, professional communication.
- Delivered reports and ops projects to compile data and elevate site experience for customers.
Sales Assistant
Mountain Warehouse
Haywards Heath, West Sussex
2022.09 - 2024.01
- Acquired essential skills for effective teamwork in a high-pressure environment.
- Provided friendly and approachable service, offering courteous, helpful advice to best meet customer needs. Helping to build positive relationships with customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Resolved customer complaints and processed their issues with proactive problem-solving skills.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Studio Supervisor
Southampton Solent University
Southampton, Hampshire
2021.04 - 2022.05
- Adapted to workplace changes, including policy adjustments and priority shifts during shifts.
Demonstrated flexibility in responding to evolving organisational needs. - Enhanced time management skills, coordinating studio session bookings for self and peers.
- Ensured health and safety of fellow students during supervision.
- Guided students in utilising equipment and technology with optimal efficiency.
Cruise Ship Covid Tester
Euro-Fins
Southampton , Hampshire
2021.05 - 2021.10
- Honed ability to acclimatise to varying environments during time spent on board Silver-Sea Spirit, Celebrity Silhouette, and Anthems of the Seas.
- Strengthened independence and self-confidence profoundly through interactions with varied communities.
- Worked efficiently as a valuable member of the team, building trusting relationships with colleagues.
- Conducted thorough tests to maintain safety standards for passengers and crew amid COVID pandemic.
- Executed tasks efficiently to adhere to time constraints.
- Acquired expertise in utilising new technologies while adhering to policies and protocols within laboratory environment.
- Maintained a professional manner throughout.
Technical Support Assistant
NHS
Chailey, East Sussex
2020.05 - 2021.01
- Enhanced team effectiveness in response to challenges presented by COVID pandemic
- Efficiently de-contaminated the equipment that patients had returned, following strict NHS protocols and guidelines.
- Ensured electronic cleaning of equipment eliminated all personal information in accordance with NHS guidelines and procedures.
- Acquired techniques for managing difficulties in dynamic settings during challenging circumstances.
Kitchen Assistant
NHS, Kleinwort Rehabilitation Centre
Haywards Heath, West Sussex
2019.01 - 2019.12
- Responsible for general upkeep of kitchen, ensuring thorough cleaning and hygiene standards were maintained.
- Assisted senior kitchen staff in preparing high-volume customer orders to exact specifications within target timeframes.
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
Education
Bachelor of Arts - Music Production and Performance
Southampton Solent University
Southampton08.2022
Diploma of higher education - Music Practitioners
The College of Richard Collyer
Horsham, West Sussex07.2019
A-Levels - Media
The College of Richard Collyer
Horsham, West Sussex07.2019
GCSEs - 6 GCSEs (inc, English Lang, English Lit & Mathematics)
Oathall Community College
Haywards Heath, West Sussex08.2017
Skills
- Effective time management
- Self-motivated
- Creative
- Adaptable
- Committed
Additional Information
- Abbey Road Studio Competition Winner – Awarded the opportunity by Solent University to record at the iconic Abbey Road Studios in London.
- Solent University Award Nomination – Nominated by university lecturers for Performance and Production Student of the Year.
- London College of Music – Grade 6 Vocal (Distinction) – Achieved a Distinction in Grade 6 Vocal Examination.
- Independent Travel (Asia, Australia & New Zealand) – Spent three months travelling across Asia, Australia, and New Zealand, building independence, adaptability under pressure, and improving my ability to plan and manage complex travel logistics.
Timeline
Customer Service and Operations Executive
Campsites.co.uk
2024.02 - 2026.02
Sales Assistant
Mountain Warehouse
2022.09 - 2024.01
Cruise Ship Covid Tester
Euro-Fins
2021.05 - 2021.10
Studio Supervisor
Southampton Solent University
2021.04 - 2022.05
Technical Support Assistant
NHS
2020.05 - 2021.01
Kitchen Assistant
NHS, Kleinwort Rehabilitation Centre
2019.01 - 2019.12
Bachelor of Arts - Music Production and Performance
Southampton Solent University
Diploma of higher education - Music Practitioners
The College of Richard Collyer
A-Levels - Media
The College of Richard Collyer
GCSEs - 6 GCSEs (inc, English Lang, English Lit & Mathematics)
Oathall Community College