Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jasmine Goodall

Southsea,Portsmouth

Summary

Results-driven Rental Contracts Manager with extensive experience managing high-value contracts within the medical field. Adept at driving cross-functional collaboration, implementing process improvements, and using data analysis to optimize contract performance. Demonstrated ability to identify risks, negotiate solutions, and provide senior leadership with actionable insights. Passionate about improving contract compliance, performance, and long-term business outcomes.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work history

Rental Contracts Manager

Direct Healthcare Group Ltd.
Remote
10.2023 - 06.2025
  • Led and managed all live rental contracts across the UK, ensuring compliance with contractual obligations and optimizing contract performance.
  • Extended support to the Netherlands office, leveraging expertise to streamline focus and prioritise workloads.
  • Developed and implemented data-driven analysis tools, allowing for the efficient monitoring of rental accounts, setting measurable performance criteria to enhance consistency and decision-making.
  • Regularly presented contract performance & analysis to senior leadership, operations, and customer service teams, offering actionable insights and suggesting areas for improvement.
  • Monitored compliance levels across all rental contracts, proactively identifying risks and highlighting potential contract failures before they occurred.
  • Collaborated closely with account managers and key stakeholders to negotiate solutions for failure risks, ensuring minimal disruption to business operations and customer relationships.
  • Led regular contract review meetings with key external partners (e.g., manual handling leads, procurement), driving collaboration to optimize contract outcomes and strengthen partnerships.

Operations manager

Benmor Medical
Liss, Hampshire
04.2021 - 10.2023
  • Oversaw daily operations for medical device rentals, ensuring timely delivery and collection of equipment, while managing logistics across multiple regions.
  • Managed the rental lifecycle, from quotation creation and customer agreements to invoicing and equipment returns, ensuring all processes run smoothly and efficiently.
  • Collaborated with cross-functional teams (sales, customer service, technical, and finance) to ensure accurate rental fulfilment and high levels of customer satisfaction.
  • Implemented a new software system for rental tracking, invoicing, and customer relationship management, ensuring seamless data flow and improving operational efficiency.
  • Developed and maintained strong relationships with healthcare providers, ensuring all contractual obligations were met and equipment was provided in accordance with client requirements.
  • Ensured compliance with industry regulations, maintaining accurate documentation for all rental agreements and ensuring that all equipment met safety and regulatory standards.
  • Led and mentored operational teams, including warehouse staff, technicians, and customer service representatives, to foster a culture of excellence and continuous improvement.
  • Addressed customer concerns and issues, managing escalations promptly and ensuring resolution to maintain strong client relationships.

Non-Profit Retail Manager

RSPCA Solent
Petersfield, Hampshire
04.2019 - 04.2021
  • Opened and managed the Solent Branch's fourth retail establishment, overseeing all aspects of store setup including visual merchandising and store layout.
  • Curated and organized fundraising events, driving awareness and community engagement for the charity's mission, increasing foot traffic and donations.
  • Led a team of 10 volunteers, providing training, motivation, and performance feedback, ensuring smooth day-to-day store operations and a positive working environment.
  • Managed all store operations such as cash handling, sales tracking, coordination of donation intake and volunteer recruitment.
  • Monitored financial performance and reported on sales, expenses, and fundraising outcomes to senior leadership, ensuring the store met or exceeded set financial targets.
  • Promoted the charity's values and mission through exceptional customer service and volunteer engagement, creating a welcoming and supportive atmosphere for customers and volunteers alike.
  • Supported inventory and stock management, ensuring that the store maintained an efficient, well-organized stockroom and consistently met the demand for products.

Assistant Practice Manager

Kings Road Dental Practice
Fareham, Hampshire
03.2017 - 07.2018

Ticket and Membership Executive

Hampshire Cricket
Hedge End, Hampshire
11.2016 - 03.2017

Education

Bachelor of Arts -

University of Plymouth
Plymouth
09.2013 - 07.2016

A-Levels -

Barton Peveril Sixth Form College
Eastleigh, Hampshire
09.2009 - 06.2011

GCSEs -

Neville Lovett Community School
Fareham, Hampshire
09.2004 - 06.2009

Skills

  • Account Management & Negotiation
  • Customer Relationship & Contract Management
  • Operations & Logistics
  • Data Analysis & Performance Monitoring
  • Cross-functional Collaboration
  • Risk Identification & Mitigation
  • Compliance Reporting
  • Trend Analysis & Continuous Improvement
  • Stakeholder Engagement & Communication
  • Project Management
  • Software Systems Implementation

Timeline

Rental Contracts Manager

Direct Healthcare Group Ltd.
10.2023 - 06.2025

Operations manager

Benmor Medical
04.2021 - 10.2023

Non-Profit Retail Manager

RSPCA Solent
04.2019 - 04.2021

Assistant Practice Manager

Kings Road Dental Practice
03.2017 - 07.2018

Ticket and Membership Executive

Hampshire Cricket
11.2016 - 03.2017

Bachelor of Arts -

University of Plymouth
09.2013 - 07.2016

A-Levels -

Barton Peveril Sixth Form College
09.2009 - 06.2011

GCSEs -

Neville Lovett Community School
09.2004 - 06.2009

Similar Profiles

Create profile
Jasmine Goodall