Summary
Overview
Work history
Education
Skills
Timeline
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Jasmine Debrah

London

Summary

Accomplished professional with expertise in AR reporting and payment collection, leveraging Sage and Salesforce to enhance financial operations. Demonstrates a strong customer service focus and financial adaptability, ensuring ethical standards are upheld. Committed to advancing within the finance sector by applying core competencies to drive organisational success.

Overview

3
3
years of professional experience

Work history

Accounts Receivable Specialist

Sedna
London
01.2023 - 07.2025
  • Generated and distributed accurate invoices, ensuring timely cash collection and follow-up on overdue payments.
  • Resolved customer billing inquiries and disputes to maintain satisfaction.
  • Performed sanction checks on potential clients, mitigating risk exposure.
  • Managed multiple customer portal processes for payment method updates and documentation verification.
  • Calculated monthly overages in Excel by comparing actual usage to contracted allowances.
  • Coordinated cross-functionally using Salesforce to track renewals and align billing schedules with contract terms.
  • Monitored aged receivables, escalating issues when necessary while collaborating with internal teams.
  • Produced weekly and monthly accounts receivable reports, including aged debt analysis and cash forecasts.
  • Identified and implemented automation opportunities to optimise billing and collections processes.

Revenue Operation Specialist

Bulb energy
London, England
07.2022 - 01.2023
  • Investigated high-debt accounts to resolve billing and operational discrepancies.
  • Engaged members to facilitate payments for outstanding debts.
  • Reviewed accounts in Dunning Cycle, eliminating invalid review periods to expedite collections.
  • Developed relationships with complex multi-site businesses to enhance direct debits and secure one-off payments.
  • Executed settlement campaigns to mitigate Revenue at Risk and promote payments from non-paying members.
  • Resolved operational issues manually to ensure proper account reviews.

Acting Team Leader - Energy Specialist

Bulb energy
London, England
06.2022 - 01.2023
  • Managed team of 16 employees, ensuring performance metrics exceeded targets by 20% weekly.
  • Fostered positive employee relationships through effective communication and career development coaching.
  • Conducted weekly one-to-ones and quarterly reviews to support team promotions.
  • Analysed data to identify opportunities for metric improvements.
  • Handled escalations while training team members on best practices.
  • Established efficient workflows, monitoring team performance daily and implementing adjustments as necessary.
  • Oversaw training for new team members, mentoring for productivity and service quality.
  • Managed customer enquiries via phone, email, and chat, resolving issues promptly.

Education

Bachelor of Arts - Modern History And Politics

University of Essex
Essex
08.2018

Skills

  • AR reporting and payment collection
  • Sage and Salesforce expertise
  • Customer service focus
  • Financial adaptability
  • Ethical standards

Timeline

Accounts Receivable Specialist

Sedna
01.2023 - 07.2025

Revenue Operation Specialist

Bulb energy
07.2022 - 01.2023

Acting Team Leader - Energy Specialist

Bulb energy
06.2022 - 01.2023

Bachelor of Arts - Modern History And Politics

University of Essex

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