Jasmine Cordelle
Evesham,Worcestershire
Summary
Reliable and hard working with 10 years of experience within Mazak. Dedicated and professional with meticulous attention to detail. Adept in troubleshooting and customer satisfaction. Eager to enhance managerial skills and achieve growth within the organisation.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Technical support engineer
Yamazaki Mazak UK Ltd
Worcester, Worcestershire
05.2021 - Current
- Contributed significantly to team projects by sharing insights and expertise in the tech support domain.
- Facilitated training sessions for non-technical staff members on Mazak basics of service engineering topics.
- Provided exceptional customer service by addressing, diagnosing, and resolving technical issues, including maintaining strong communication with all YMX's.
- Manage after-sales processes, including field claim handling and spindle investigation cases.
- Coordinate with YMX to report findings and provide timely updates.
- Lead SSC Kaizen team, promoting continuous improvement and process optimisation.
- Monitor final inspection/ strip and wash quality to manage and recommend preventative actions.
- Trips to support YMX in resolving on-site problems have included Spain, France, the Netherlands, and Romania.
- Japan visit to improve and compare SSC current process, with insight into new IH spindle build.
Spindle Build Engineer
Yamazaki Mazak UK Ltd
Worcester, Worcestershire
09.2018 - 05.2021
- Repairing/rebuilding a variety of spindles.
- My main skills are in the mill spindle sector, repairing intergrex Mk3/4, J300/400, I100/150/200, and I500 (A14/A22/A21).
Mechanical Engineering Apprentice
Yamazaki Mazak UK Ltd
Worcester, Worcestershire
09.2015 - 09.2018
- 3-year mechanical apprenticeship, learning various stages of the CNC machine build process.
- 1st was spent at HWGTA to gain basic engineering skills before rotating around each section at Mazak.
- Demonstrated exceptional learning ability whilst undergoing rigorous training modules.
- Adhered strictly to company protocols, promoted a safe working environment.
Education
GCSEs -
Prince henrys high school
Evesham, Worcestershire 09.2012 - 06.2015
Level 3 Diploma - Mechanical Manufacturing Engineering
Hereford and Worcestershire Group Training
Worcester, Worcestershire 09.2015 - 09.2018
EAL NVQ Level 3 - Mechanical Manufacturing Engineering (Fitting and Assembly)
Hereford and Worcestershire Group Training
Worcester, Worcestershire 09.2015 - 09.2018
Certificate of Higher Education - Engineering
Hereford and Worcestershire Group Training
Worcester, Worcestershire 09.2019 - 06.2020
Skills
- Technical Support
- Organised and methodical
- Time management
- Teamwork
- Customer Service
- Problem Solving
- Reliable and punctual
- Computer Literate
Certification
Mental health first aider.
References
References available upon request.
Timeline
Technical support engineer
Yamazaki Mazak UK Ltd
05.2021 - Current
Certificate of Higher Education - Engineering
Hereford and Worcestershire Group Training
09.2019 - 06.2020
Spindle Build Engineer
Yamazaki Mazak UK Ltd
09.2018 - 05.2021
Mechanical Engineering Apprentice
Yamazaki Mazak UK Ltd
09.2015 - 09.2018
Level 3 Diploma - Mechanical Manufacturing Engineering
Hereford and Worcestershire Group Training
09.2015 - 09.2018
EAL NVQ Level 3 - Mechanical Manufacturing Engineering (Fitting and Assembly)
Hereford and Worcestershire Group Training
09.2015 - 09.2018
GCSEs -
Prince henrys high school
09.2012 - 06.2015
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