Jasmine Cann
Bude,Cornwall
Summary
Customer-focused professional with a solid foundation in retail operations and customer service. Utilises empathetic understanding and customer segmentation to enhance satisfaction. Experienced in managing transactions, placement of sale tags, and processing refunds and vouchers. Delivers efficient and accurate service to optimise customer experiences.
Overview
13
13
years of professional experience
Work history
Customer experience assistant
Sainsbury's
Bude, Cornwall
10.2014 - Current
- Trained colleagues on self checkouts, checkout tills, kiosk operations, and handling refunds, ensuring smooth store closure and efficient stock management
- Applied 'think 25' process to ensure compliance with age restrictions for customers purchasing regulated products
Caravan Cleaner
Vale Holiday Parks
Bude, Cornwall
07.2014 - 09.2014
Waitress
The Tree Inn
Bude, Cornwall
04.2013 - 06.2013
Education
GCSEs -
Holsworthy Community College
Holsworthy, DevonSkills
- Customer feedback analysis
- Customer segmentation techniques
- Customer loyalty programs
- Refund issuing
- Voucher redemptions
- Barcode system use
- Sale tag placement
- Empathetic understanding
Timeline
Customer experience assistant
Sainsbury's
10.2014 - Current
Caravan Cleaner
Vale Holiday Parks
07.2014 - 09.2014
Waitress
The Tree Inn
04.2013 - 06.2013
GCSEs -
Holsworthy Community College