Jasmine Asquith
West Moors,Dorset
Summary
Dedicated, outgoing, confident and results-driven professional with over [8] years of experience in customer service, administration, and management across multiple restaurants and bars. Skilled in overseeing daily operations, working in teams, and delivering exceptional customer service in high-pressure settings. Proven ability to streamline processes, enhance customer satisfaction, and ensure operational efficiency. Adept at managing staff, training new hires, handling administrative tasks, and resolving customer concerns with professionalism and tact. Passionate about creating positive customer experiences and fostering collaborative, high-performing team
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Courier driver
Amazon Logistics
Poole, Dorset
09.2024 - Current
- Maintained regular contact with office staff; relayed information about traffic disruptions or other issues affecting deliveries.
- Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
- Delivered packages promptly by adhering to strict schedules and routes.
- Ensured customer satisfaction with timely delivery of goods.
- Maintained excellent driving record for safe transportation of items.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
Section Waitress & Head Bartender
The Glenelg Public House
Gold Coast, Australia
11.2020 - 11.2023
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Assistant manager
Naami Bar
Gold Coast, Australia
08.2021 - 04.2022
- Improved customer service by implementing new procedures and protocols.
- Minimised inventory loss for improved profit margins.
- Coordinated with staff, ensuring high service standards.
- Handled event logistics, resulting in seamless operations.
- Monitored inventory levels to avoid stockouts and oversupply.
- Developed marketing strategies to increase brand visibility and attract more customers.
- Liaised with vendors for timely supply of necessary materials and equipment.
- Optimised work schedules to ensure adequate staffing during peak hours.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
Service Administrator
Adams Morey Ltd
Bournemouth, Dorset
11.2016 - 03.2019
- Streamlined office procedures by implementing efficient filing systems.
- Served as key point of contact for customers, enhancing company reputation.
- Maintained accurate records of customer interactions to improve service delivery.
- Ensured seamless communication across departments through meticulous record keeping.
- Ordered office supplies on time, maintaining an effective work environment.
- Managed client appointments efficiently, reducing waiting times significantly.
Education
Diploma of Higher Education - Travel & Tourism
Bournemouth and Poole College
Poole 09.2015 - 05.2016
Skills
Time management developed in each working place, ensuring I perform effectively and efficiently
Ability to work well in team situations alongside co-workers
Great communication skills with all customers by building a rapport
Ability to execute tasks in high pressure and busy environments
Ability to hold a professional and friendly phone etiquette
Computer skills and experience with various computer programs
Timeline
Courier driver
Amazon Logistics
09.2024 - Current
Assistant manager
Naami Bar
08.2021 - 04.2022
Section Waitress & Head Bartender
The Glenelg Public House
11.2020 - 11.2023
Service Administrator
Adams Morey Ltd
11.2016 - 03.2019
Diploma of Higher Education - Travel & Tourism
Bournemouth and Poole College
09.2015 - 05.2016
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