Jasmin Wilson
Yate,Bristol,England
Summary
Responsible waitress and activities assistant, passionate about delivering outstanding quality and service. I am a dedicated person with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Adaptable professional with strong work ethic and keen desire to excel in healthcare. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable experiences and contribute positively to team.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Health care assistant
Westin Care Home
Bristol, South Gloucestershire
10.2024 - Current
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in patient care, improved comfort and well-being.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Activities coordinator
Woodlands Manor Care Home
Bristol, South Gloucestershire
08.2021 - 10.2024
- Kept detailed records regarding event resources and participant interest to inform future event planning.
- Kept keen knowledge of and adhered to relevant health and safety practices and regulations.
- Sought feedback on activities from participants to look for ways to improve quality and uptake of activities.
- Organised and conducted activities to encourage social and mental stimulation for participants.
- Maintained written records and detailed reports of individual participation, evaluating activities to look for ways to consistently improve.
- Created themed events based on local holidays, traditions and customs to engage local participants.
- Learnt and understood cultural and religious beliefs and celebrations, incorporating into activity planner.
- Got to know regular participants, learning interests and backgrounds in order to deliver person-centred activities.
- Conducted appropriate group and one-to-one activities based on assessment of participant needs and requirements.
- Assisting residents with their food and drink and transferring them around the home.
- Remain a respectful, patient, and adaptable person with communicating with dementia patients.
- Delivered personalised care by addressing individual interests in activity planning.
- Created a safe and supported living environment for all residents including dementia patients.
Waitress
Siam Thai
Bristol, South Gloucestershire
08.2022 - 02.2024
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Delivered quality food and beverage service to over 20 guests per shift.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Hand-washed dishes and glassware.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Processed cash, credit card and voucher payments using POS terminals.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Anticipated and addressed guests' service needs.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Stocked and maintained silverware, linens and condiments.
- Greeted and seated guests to establish prompt, high quality service.
- Maintained brand image by keeping neat personal appearance.
- Greeted new customers, answered initial questions and took drink orders.
- Coordinated team members to take, serve and clear orders accurately and promptly.
Education
GCSEs - Maths, English Lang&Lit, Combined Science, Geography, Art, BTEC Dance, NCFE Business&Enterprise
Brimsham Green School
Bristol, BSTA-Levels - Geography and Criminology
St Brendan's Sixth Form College
Bristol, BST 09.2022 - 06.2024
Skills
- Cash and credit transactions
- Superb customer service
- Table clearing
- Safety-conscious
- Record-keeping
- Problem-solving
- Communication skills
- Friendly and approachable
- Quick learner
- Polite
- Willing to try new things
- Team building
- Dementia and Alzheimer's knowledge
Additional Information
- I did a Sports Leaders course which was cut short due to the Covid-19 pandemic. This was able to help me develop different skills like leadership and teamwork skills.
- I started my Duke of Edinburgh Bronze award which was also unfortunately cut short due to Covid-19. I honed my Sports Leaders skills here, and participated in Karate weekly, and volunteering at a care home.
- During summer 2022, I participated in NCS where I spent a week participating in a group of activities with new people which pushed me to use different problem-solving skills and pushed me out of my comfort zone. For the second week, in my group, we worked together to raise money for the charity Children On The Edge through a bake sale and face painting, and also gave out free period products to women.
- I achieved up to my brown belt in karate which I did for 7 years.
Languages
English
Native language
Thai
Beginner
Timeline
Health care assistant
Westin Care Home
10.2024 - Current
A-Levels - Geography and Criminology
St Brendan's Sixth Form College
09.2022 - 06.2024
Waitress
Siam Thai
08.2022 - 02.2024
Activities coordinator
Woodlands Manor Care Home
08.2021 - 10.2024
GCSEs - Maths, English Lang&Lit, Combined Science, Geography, Art, BTEC Dance, NCFE Business&Enterprise
Brimsham Green School
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