Jasmin Khan
AYLESBURY,Bucks
Summary
Highly-qualified with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
A Star Services South LTD
AYLESBURY, Bucks
07.2012 - Current
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Liaised with office cleaners and maintenance service providers for jobs.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Reorganised filing system to reduce file location times.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Operated fax machines, copy machines and other standard office equipment.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Applied expertise in company products and services to answer questions.
- Coordinated and facilitated internal and external company events.
- Scheduled meetings and client appointments for team.
Sale Assistant
Boots the Chemist
AYLESBURY, Buckinghamshire
08.2006 - 07.2007
- Built lasting relationships with clients through customer service interactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained knowledge of products and features to provide recommendations to customers.
- Collaborated with sales managers to meet target quotas.
- Assisted customers in locating specific items to boost satisfaction.
- Processed returned or exchanged items and provided refunds to customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Sales Assistant
World Duty Free
Gatwick Airport, West Sussex
11.2004 - 03.2005
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
Front Line Manager
T.K Maxx
Crawley, West Sussex
01.2004 - 05.2004
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
- Analysed operational problems on wastage and theft and established procedures to alleviate issues.
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
- Oversaw training of service staff in proper customer service techniques to deliver high-quality patron experience.
- Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in line with shop policies and procedures.
Education
A-Levels - Travel and Tourism
Thomas Bennett Community College
01.2001 - 09.2002
GCSEs - English, Math, Science, Spanish, R.E, D.T
Millais School
Horsham 09.1996 - 07.2000
Skills
- Telephone skills
- Flexible
- Data input
- Email management
- Customer service
- Professional appearance
- Organisation and efficiency
- Organised and reliable
- Meticulous and organised
- Professional demeanour
- Clean and neat
- Active listening
- Multitasking and prioritisation
- Punctual
- Customer-service orientated
- High efficiency
- Attention to detail
- Customer and client relations
- Security awareness
- Security understanding
- Personable and outgoing
- Conflict resolution
Languages
Urdu
Native
Punjabi
Fluent
Spanish
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith
Timeline
Receptionist
A Star Services South LTD
07.2012 - Current
Sale Assistant
Boots the Chemist
08.2006 - 07.2007
Sales Assistant
World Duty Free
11.2004 - 03.2005
Front Line Manager
T.K Maxx
01.2004 - 05.2004
A-Levels - Travel and Tourism
Thomas Bennett Community College
01.2001 - 09.2002
GCSEs - English, Math, Science, Spanish, R.E, D.T
Millais School
09.1996 - 07.2000
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