Jasmin Jones
Birmingham ,West Midlands
Summary
Detail-oriented professional with five years of administrative experience and a Bachelor of Arts. Proven skills in effective communication, customer service, independent and team collaboration, and diary management. Committed to fostering a supportive environment while contributing to team success. Eager to leverage administrative expertise and passion for growth in a people-focused setting.
Overview
6
6
years of professional experience
Work History
Office Admin Assistant
Revolution Gymnastics Club
08.2021 - 09.2026
- Front reception, customer facing role; answering enquiries and assisting customers in person, over the phone and via email.
- Managed monetary transactions both electronically and physically and processing payments, electronically and in person.
- General office duties, printing, laminating, filing and photocopying.
- Processing timesheets on a monthly basis for all employees.
- Assisted coaches and senior management with scheduling, correspondence, and documentation to support operational efficiency.
- Managed customer non-payments and absences, generated reports, staff rotas and actioned follow-ups via iClassPro to enhance service continuity.
- Filed accident reports, maintained stock inventory, and updated customer booking portal with new camps to streamline operations.
- Managed confidential information with discretion, upholding data protection standards.
Social Media Officer
Revolution Gymnastics Club
02.2024 - 04.2026
- Engaged with customers by responding to messages and comments on Facebook and Instagram, enhancing community interaction.
- Edited content using Bazaart and CapCut to produce compelling reels and posters that attracted audience attention.
- Captured content through video recording and photography at large events, classes, and competitions to promote engagement.
- Supported management by attending meetings to provide feedback and identify areas for improvement.
Social Media Assistant
HDI
03.2021 - 06.2022
- Managed two social media accounts, creating engaging content through regular Instagram and Facebook posts.
- Covered HDI events to create content that increased brand visibility and engagement on social media.
- Handled comments, messages, and enquiries to maintain active communication with followers.
- Conducted regular competitor research and analysing overall engagement.
Education
Bachelor of Arts - Dance
Addict Dance Academy (University of West London)
Leicester01-2023
GCSEs -
Leasowes High School
Birmingham01-2018
Skills
- Media/IT Skills - content creation, Microsoft Word/Excel and electronic booking/payment systems
- Data entry/organisation
- Social Media - Canva, CapCut, Bazaart, Facebook, Instagram, marketing strategies and algorithms
- Customer service
- Organisation - filing, financial responsibilities, working to deadlines, diary management and punctuality
- Communication - written, verbal, customer service and electronic
- Administrative skills
- E-Learning - GDPR, Understanding Communication, Equality and Diversity, Time Management, Safeguarding Children and Adults and First Aid Essentials
Timeline
Social Media Officer
Revolution Gymnastics Club
02.2024 - 04.2026
Office Admin Assistant
Revolution Gymnastics Club
08.2021 - 09.2026
Social Media Assistant
HDI
03.2021 - 06.2022
Bachelor of Arts - Dance
Addict Dance Academy (University of West London)
GCSEs -
Leasowes High School