Summary
Overview
Work history
Education
Skills
HOBBIES & INTERESTS
References
Timeline
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Jasleen Kaur

London,Hounslow

Summary

As a Computer Science graduate with a First-Class Honours degree, I bring a strong foundation in business analysis, people management processes, and technology. Known for being results-driven, I excel in delivering key initiatives such as performance cycles, learning programs, and stakeholder management. My proficiency in data-driven decision-making is complemented by a deep commitment to fostering diversity and inclusion. With a track record of thriving in dynamic, fast-paced environments, I am eager to leverage my skills to drive meaningful impact and innovation within your organisation.

Overview

9
9
years of professional experience

Work history

Genius Customer Service Representative

Metro Bank
Hammersmith
04.2022 - 06.2025
  • Executed AML/KYC and credit due diligence with meticulous attention to regulatory standards.
  • Managed account openings and onboarding for individual and corporate clients.
  • Delivered superior client relationship management, ensuring satisfaction and adherence to SLAs.
  • Oversaw key operational tasks such as store controls, high-value transaction approvals, and compliance with risk protocols.
  • Supported and coached colleagues on products and services to enhance team knowledge and performance.
  • Identified operational inefficiencies and provided actionable solutions to streamline processes.
  • Streamlined internal processes to improve operational effectiveness in the team.
  • Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
  • Identified new business opportunities through market analysis and research.

Team Leader

H&M
Staines
08.2018 - 01.2022
  • Directed team operations to meet and exceed daily sales targets.
  • Managed inventory and worked with technical support to resolve issues quickly.
  • Organised and executed merchandise displays and handled discrepancy resolutions.
  • Handled customer complaints with a focus on efficient resolution and service excellence.

Sales Advisor

Debenhams
Hounslow
12.2017 - 04.2018
  • Delivered exceptional customer experiences while managing Click & Collect services.
  • Resolved customer inquiries with professionalism and efficiency.

Crew Member

McDonald’s
Brentford
06.2016 - 12.2017
  • Provided fast, friendly service in a high-pressure environment.
  • Managed cash handling, stock duties, and customer inquiries with accuracy and efficiency.

Education

BSc. (Honours) - Computer Science

University of Westminster
01.2016 - 1 2019

A-levels - Media Studies, ICT, Photography

Brentford Sixth Form
01.2014 - 1 2016

GCSEs - 12 GCSEs (A-C), including English and Maths

Brentford School for Girls
01.2009 - 1 2014

Skills

  • Leadership & Stakeholder Engagement
  • Process Optimisation
  • Technical Expertise
  • Project Management
  • Economic Crime Knowledge
  • Recognised Excellence
  • Communication & Organisation
  • Change Management
  • Written and verbal communication skills

HOBBIES & INTERESTS

  • Actively engaged in continuous learning, focusing on personal development through courses and workshops.
  • Enthusiastic about exploring advancements in business analytics and technology.
  • Passionate about volunteering for community-driven projects to promote diversity and inclusion.
  • Fitness and independent personal training.
  • Social media selling; Director of a limited company: Peachcart Ltd.

References

References available upon request.

Timeline

Genius Customer Service Representative

Metro Bank
04.2022 - 06.2025

Team Leader

H&M
08.2018 - 01.2022

Sales Advisor

Debenhams
12.2017 - 04.2018

Crew Member

McDonald’s
06.2016 - 12.2017

BSc. (Honours) - Computer Science

University of Westminster
01.2016 - 1 2019

A-levels - Media Studies, ICT, Photography

Brentford Sixth Form
01.2014 - 1 2016

GCSEs - 12 GCSEs (A-C), including English and Maths

Brentford School for Girls
01.2009 - 1 2014
Jasleen Kaur