JASIM UMER
HIGH WYCOMBE ,Buckinghamshire
Summary
Target-driven assistant manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service, and smooth operational management. A forward-thinking assistant manager is skilled at leading teams to efficiently meet goals. A successful background matches employees with roles for maximum performance. Upbeat and proactive, with a strong focus on continuous operational improvement. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Proactive Assistant General Manager with a history of success managing operations, building teams, and equipping employees with skills to independently handle business needs Offers progressive experience combined with sound judgment and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated service worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Assistant general manager
Ibis Hotel
Beaconsfield , Buckinghamshire
2019.01 - Current
- Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.
- Motivated management and staff teams to consistently deliver high-quality, customer-focused service, consistently maintaining customer satisfaction score of 100%.
- Motivated management and staff teams to consistently deliver high-quality, customer-focused service.
- Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.
- Maximized profitability, using forecasting techniques to guarantee appropriate staffing.
- Maintained strong brand image by developing and implementing public relations strategy and building community network.
- Improved team performance by conducting reviews and KPI data analysis.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Consulted with central reservations to discuss new rate plans and promotions.
Receptionist assistant
Ibis Hotel
Beaconsfield , Buckinghamshire
2015.01 - 2019.01
- Monitored office supply inventory, promptly reordering low-stock items to prevent workflow disruptions.
- Delivered front-of-house duties with warm and professional manner.
- Maintained warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Reorganized filing system to reduce file location times.
- Answered and helped resolve inquiries from clients, vendors, and general public.
- Provided clerical support to company employees, including copying, faxing, and file management.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding them as required.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered 20 + telephone calls per day, compiling detailed notes and promptly forwarding as required.
Guest service executive
Radisson Blu Hotel
Heathrow , Hillingdon
2006.06 - 2015.01
- Maximized hotel revenue, utilizing Opera PMS to control daily room inventory.
- Answered telephone calls per day with professionalism.
- Handled in-person, email, and mailed correspondence.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing, and location of products.
- Implemented customer follow-up to uphold service standards.
- Prepared necessary forms to complete transactions.
- Answered 50+ telephone calls per day with professionalism.
Education
Some College (No Degree) - Busniess Accounting-Busniess Management-Sale&MKT
2003.09 - 2005.09
Some College (No Degree) - English Language (B*) Literature (B)
2001.09 - 2003.09
Skills
- Operations management
- P&L management
- Cost control strategies
- Value stream mapping
- Adaptive leadership
- Process optimisation
- Sales maximisation strategies
- Sales monitoring
- Target motivated
- Inspiring leadership
- Contract management
- Operational support
- Department management
Languages
English
Fluent
Timeline
Assistant general manager - Ibis Hotel
2019.01 - Current
Receptionist assistant - Ibis Hotel
2015.01 - 2019.01
Guest service executive - Radisson Blu Hotel
2006.06 - 2015.01
Ealing, Hammersmith & West London College - Some College (No Degree), Busniess Accounting-Busniess Management-Sale&MKT
2003.09 - 2005.09
Phoenix Academy - Some College (No Degree), English Language (B*) Literature (B)
2001.09 - 2003.09
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