Jasdeep Sandhu
Surrey
Summary
Accomplished professional with 17 years of experience in operational, customer-focused roles across various sectors, specialising in operations management, stakeholder engagement, and casework management. Skilled in leading busy departments with a strong focus on security, I excel at prioritisation, organisation, and delivering high-quality results under pressure. Proficient in budget oversight, project management, and data analysis, with advanced expertise in Microsoft Office to enhance efficiency. Passionate about developing myself and others, I thrive in dynamic environments and consistently identify and implement service improvements. I am seeking a new challenge to leverage my skills and deliver impactful outcomes for organisational success.
Overview
17
17
years of professional experience
Work History
DELIVERY MANAGER
MINISTRY OF JUSTICE
09.2021 - 11.2024
- Managed staff to ensure efficient operational delivery within a magistrates court setting, with a focus on maintaining security and compliance
- Spearheaded service innovation initiatives, improving court processes and security measures
- Established effective partnerships with judiciary and support agencies to maintain secure operations
- Directed and supported local managers, aligning priorities with business plans and security protocols
- Aligned court operations with stakeholder objectives, boosting compliance and security
- Streamlined processes, decreasing case processing time by 20% while strengthening security measures
- Designed and implemented training for court staff, enhancing client satisfaction and security
- Led comprehensive investigations into complaints, managing complete casework
- Administered expenditure, preventing budget overages with successful control strategies.
OPERATIONS MANAGER
JUMP GIANTS
12.2019 - 09.2021
- Managed daily operations and staff coordination, ensuring security protocols were followed
- Enhanced customer satisfaction scores by 20% through service excellence and security initiatives
- Implemented health and safety protocols, reducing accidents by 30% and ensuring a secure environment
- Managed refurbishment projects, increasing visitor footfall by 25% while maintaining security standards
- Led team training programmes, ensuring exceptional KPI and SLA performance with a focus on security
- Developed cost-saving measures, reducing operational expenses by 15% while maintaining service quality and security standards
OPERATIONS MANAGER
AMMY & SON'S (LONDIS)
06.2015 - 12.2019
- Implemented an inventory management system, reducing stock discrepancies by 20% and enhancing security
- Developed employee training programmes, improving customer satisfaction by 25% and security awareness
- Led team restructuring, improving operational efficiency by 30% while maintaining security protocols
- Negotiated vendor contracts, reducing procurement costs by 10% and ensuring secure transactions
- Improved store layout and merchandising, increasing sales revenue by 10% while maintaining security measures
POLICE COMMUNITY SUPPORT OFFICER
THE MET
10.2012 - 04.2015
- Delivered the Safer Neighbourhood initiative, enhancing service levels and community security
- Built strong community relationships, reducing neighbourhood disputes by 15% and improving security
- Implemented crime prevention initiatives and facilitated community engagement events, enhancing trust and security
HUMAN RESOURCES ASSISTANT
DNATA
06.2007 - 06.2012
- Developed a reward and recognition policy, increasing workforce motivation and security compliance
- Streamlined recruitment processes, reducing orientation time by 20% and enhancing security protocols
- Ensured compliance with security protocols as an airside pass signatory, facilitating smooth access for authorised staff
Education
BA Hons - Business Management & Finance
University of Westminster
LondonSkills
- Stakeholder relationship management
- Casework management
- Detailed report preparation
- Budgeting oversight
- Project Management
- Data analysis proficiency
- Microsoft Office Suite
References
References available upon request.
Timeline
DELIVERY MANAGER
MINISTRY OF JUSTICE
09.2021 - 11.2024
OPERATIONS MANAGER
JUMP GIANTS
12.2019 - 09.2021
OPERATIONS MANAGER
AMMY & SON'S (LONDIS)
06.2015 - 12.2019
POLICE COMMUNITY SUPPORT OFFICER
THE MET
10.2012 - 04.2015
HUMAN RESOURCES ASSISTANT
DNATA
06.2007 - 06.2012
BA Hons - Business Management & Finance
University of Westminster
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