Jasbeer Kaur
London
Summary
Customer-focused professional with 7+ years’ experience across banking, aviation, airport operations, and security. Strong expertise in cash handling, AML & CDD checks, fraud support, passenger services, and security compliance. Proven ability to perform effectively in fast-paced, regulated environments while delivering excellent customer service and maintaining safety and compliance standards.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Customer Service Representative
Metro Bank
Southall, London
05.2023 - 12.2025
- Deliver high-quality customer service via face-to-face, phone, and written channels
- Process cash transactions including deposits, withdrawals, and loan repayments
- Open Personal and Business accounts, completing AML and CDD checks accurately
- Support vulnerable customers in line with regulatory requirements
- Investigate suspected fraud, process refunds, freeze accounts, and reissue cards
- Ensure compliance with banking regulations, policies, and data protection standards
Customer Service Representative (Contact Centre)
Qatar Airways
Ahmedabad
11.2021 - 01.2022
- Handled enquiries relating to fares, bookings, cancellations, and rebookings
- Provided professional support to international customers with diverse needs
- Maintained accurate customer records and documentation
Senior Airport Security Officer
Go Air
Varanasi
12.2019 - 10.2021
- Led airport security teams and coordinated daily operations
- Ensured safe passenger flow through baggage screening and reconciliation
- Conducted staff audits, mock drills, and compliance checks
- Prepared daily security reports and maintained documentation
Senior Security Officer
Royal Caribbean Cruises Ltd
Miami
08.2019 - 11.2019
- Ensured safety of international guests in a high-volume environment
- Controlled access to restricted areas and conducted security screenings
- Investigated incidents, completed reports, and resolved guest complaints
Customer Service & Security Executive
Vistara
Varanasi
10.2015 - 07.2019
- Managed check-in, boarding, arrivals, and DCS operations
- Handled flight disruptions (IROP), cancellations, and rebookings via Amadeus
- Led and trained teams of 20-25 staff while maintaining safety compliance
Education
Bachelor - Travel & Tourism Management
Banaras Hindu University
Bachelor - Economics (Finance)
Banaras Hindu University
Skills
- Customer Service & Client Support Cash Handling AML & CDD
- Fraud Identification & Resolution Banking Operations
- Airport & Aviation Operations Security Screening & Compliance
- Passenger Handling & DCS Risk & Incident Management
- Team Leadership & Training Reporting & Administration
Certification
- Systems: Amadeus, Altea, MS Word, Excel, PowerPoint, Outlook
- Certifications: Aviation Security Screener (X-BIS), CTX, ETD/EVD, Dangerous Goods Cat 12, UK Immigration, ICAO & NCASP Compliance
EDUCATION & LANGUAGES
English, Hindi, Punjabi
Timeline
Customer Service Representative
Metro Bank
05.2023 - 12.2025
Customer Service Representative (Contact Centre)
Qatar Airways
11.2021 - 01.2022
Senior Airport Security Officer
Go Air
12.2019 - 10.2021
Senior Security Officer
Royal Caribbean Cruises Ltd
08.2019 - 11.2019
Customer Service & Security Executive
Vistara
10.2015 - 07.2019
Bachelor - Economics (Finance)
Banaras Hindu University
Bachelor - Travel & Tourism Management
Banaras Hindu University