Jas Eldred

Monitored patient pathways through LUNA, Cerner, and eRS databases.

Ensured timely booking of new appointments while managing DNA waitlist.

Partnered with management to complete essential administrative tasks.

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed patient administration services at Parkside Private Hospital in Wimbledon.
  Led multiple teams, including admissions, client services, outpatient, NHS contracts, medical records, and porters.
  Oversaw five team leaders managing over 40 staff in total.
  Addressed admission breaches and ensured compliance with KPIs and budgetary targets.
  Handled administration of DATIX reports, written complaints, and met with patients to resolve issues.
  Conducted regular 1:1 meetings with Director to discuss service enhancement strategies.
  Directed a complete restructuring of the admissions team and department relocation.
  Demonstrated expertise in recruitment, performance management, and staff appraisals.
• Coordinated with other departments for seamless workflow integration.
• Managed employee schedules to ensure smooth operations.
• Increased office efficiency by streamlining administrative procedures.
• Handled customer queries promptly improving overall customer satisfaction.
• Facilitated office meetings to discuss and address team issues.

Led a team of 16 staff, ensuring all mandatory and relevant training remained current.

Managed daily operations of unit while overseeing budget, KPIs, and MRI scan volumes.

• Maintained compliance with policies and addressed breaches involving patient safety.
• Coordinated maintenance activities with external companies to ensure operational efficiency.
• Handled all patient complaints received via email, letter, or face-to-face interactions.
• Logged and investigated DATIX incidents, adhering to seven-day response policy.
• Addressed HR issues, managing sensitive matters while ensuring confidentiality.
• Collaborated closely with information governance team to uphold standards.
• Coordinated unit meetings, ensured clear communication amongst all members.
• Oversaw budget management to prevent overspending.
• Ensured compliance with health and safety regulations during all operations.

• Spearheaded service improvement initiative for Lung pathway, collaborating with consultants and managers.
  Facilitated multidisciplinary team meetings to uphold high service standards.
  Engaged in board-level discussions on cancer wait times and performance metrics.
  Monitored patients using Somerset database to mitigate service delivery breaches.
• Coordinated staff development training to improve overall service delivery.
• Led team meetings to set performance goals and review progress regularly.