Jarryd Robinson

- My job role is almost identical to my last Job.

Further tasks I have been able to complete due to the opportunity of stepping up for other leaders in their absence:

- Leading weekly coaching sessions and monthly 1-2-1s to support individual development and drive individual performance.

- Owning team huddles, including Weekly Team Performance Reviews, Spotlight Pack sessions, Well-being Wednesdays, and Fun Fridays to boost morale and team engagement.

- Monitoring and updating individual and team performance metrics daily to ensure alignment with business KPIs.

- Reviewing any missed opportunities and underperforming areas, providing constructive but tailored feedback both individually and at a team level.

- Managing and updating individual schedules in response to adherence changes. If out of my control, reaching out to Real Time or Work Force Planning to assist.

- Attending and contributing to the weekly BPR Team Leader meeting every Monday, reviewing the teams previous weekly performance and current month to date results. Also, being able to recognize and celebrate individual team members for outstanding performance/behaviour.

- Handling manager complaints with professionalism and a purposeful approach that balances the needs for our customers, but also Hastings.

- Conduct Return to Work (RTW) meetings to support employee’s wellbeing but to also help them ease back into their daily role.

- Overseeing the daily operations of the team, ensuring everything runs smoothly, efficiently and to the company’s standard.

- Maintaining a strong, supportive presence in team chats. Always being a go-to for questions, guidance, and also engagement.

- Initially, I started training to be able to performance audits and be upskilled in BPA’s, however system issues impacted my ability to pass the assessment. Since then, licencing issues have stopped me from being able to finalise the assessment. Once the opportunity arises, I confidently believe in my ability to pass, as I consistently meet expectations in my own BPAs. During my time stepping up, I’ve also provided relevant and constructive feedback to support colleagues who may have received markdowns.

- As an SME, I have acted as a mentor for new starters, offering my guidance, being on hand to support their queries, and sharing best practices to support their development whilst still being new at the business.

• Served as primary contact for customers submitting claims via calls, emails, and systems.
• Managed claim files meticulously, ensuring compliance with policies and data security.
• Cultivated strong relationships with customers and third parties, resolving issues swiftly.
• Reviewed new claims to identify coverage and liability concerns diligently.
• Consistently achieved performance targets and KPIs, bolstering team effectiveness through quality control.
• Escalated complex cases as needed, responding constructively to feedback for performance enhancement.
• Communicated professionally and empathetically, improving customer experience and retention.

• Reconciled statements of accounts and ensured timely payments for GDP and currency-based suppliers.
• Resolved discrepancies with suppliers and booking agents before payment deadlines.
• Managed incoming calls, addressing queries in a professional manner.
• Checked and processed invoices efficiently.
• Paid flight bookings using company credit card, logging transactions and reconciling accounts thereafter.
• Assisted banking team with discrepancies from Supplier Payments Team.
• Monitored departmental email inbox and handled tasks promptly.
• Maintained strong relationships with suppliers to facilitate smooth transactions.