Jarnel Singh
Cambridge
Summary
Results-driven Food and Beverage & Housekeeping Manager with 6+ years of experience in hospitality operations. Skilled in team leadership, inventory management, and process optimization to enhance efficiency and profitability. Expertise in FIFO compliance, waste reduction, and customer satisfaction through proactive issue resolution. Proven ability to maintain high cleanliness and safety standards in housekeeping management. Holds a Master's in International Business Management, with a strong understanding of market trends and consumer behavior. Committed to staff development, operational excellence, and continuous improvement.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Housekeeping Supervisor
Holiday inn
06.2023 - Current
- Supervised housekeeping staff to ensure high standards of cleanliness.
- Conducted room inspections and ensured compliance with health and safety regulations.
- Trained and mentored new housekeeping employees.
- Managed inventory and ordered cleaning supplies as needed.
- Coordinated cleaning schedules to meet operational needs.
- Addressed guest concerns and ensured excellent customer service.
- Accomplished tasks with enthusiasm and skills in time management.
Housekeeping Team Leader
Graduate Hotel
01.2022 - 03.2023
- Assisted in leading a team of housekeepers, assigning daily tasks.
- Ensured proper usage of cleaning chemicals and equipment.
- Maintained detailed records of cleaning schedules and performance reports.
- Worked closely with the maintenance team to report repairs and maintenance needs.
- Implemented hygiene and sanitation protocols to meet industry standards.
- Flexed with changing demands and requirements to consistently meet objectives.
- Trained and mentored new workers on policies and procedures.
Shift Manager
Kfc
03.2020 - 02.2021
- Implemented key performance indicators (KPIs) to enhance service speed by 10%, directly impacting customer satisfaction.
- Optimized inventory management, reducing food waste by 12% and ensuring cost efficiency in operations.
- Exceeded weekly and monthly sales targets, contributing to a 7% revenue growth while leading shift operations.
- Assessed customer needs and suggested relevant products or services to meet needs.
Customer Service Intern
Costa Coffee
02.2020 - 06.2020
- Maintained an average customer satisfaction rating of 95% through exceptional service and product knowledge, resulting in a 10% increase in inquiries about specialty drinks.
Food and Beverage Supervisor
Hotel Park Horizon
04.2018 - 10.2019
- Helped manage inventory, track daily sales, and minimize wastage.
- Assisted in supervising a team of restaurant servers and bartenders, ensuring timely and accurate service.
- Trained new staff on customer service protocols and food safety procedures.
- Provided excellent customer service by handling guest requests and complaints effectively.
- Ensured proper setup and breakdown of dining areas, including arranging seating and maintaining cleanliness.
- Worked well with team members to complete tasks.
Guest Service Representative
Hotel Park Horizon
06.2017 - 08.2018
- Assist guests with check-in and check-out procedures, ensuring a seamless and efficient experience.
- Handle guest inquiries, concerns, and requests in a professional and timely manner.
- Coordinate with housekeeping and maintenance departments to address guest room issues and requests.
- Assist in arranging transportation, dining reservations, and other guest services as needed.
- Promote hotel loyalty programs and special offers to enhance guest satisfaction and encourage repeat business.
- Kept customer areas neat, clean and presentable with regular attention.
- Answered calls promptly and delivered faultless service for diverse needs.
Housekeeping Attendant
Hotel Park Horizon
05.2015 - 06.2017
- Cleaned guest rooms, bathrooms, and common areas, ensuring high hygiene standards.
- Managed laundry, including washing, ironing, and folding.
- Maintained housekeeping supply inventory and reported maintenance issues.
- Provided excellent customer service by responding to guest requests promptly.
- Followed health and safety guidelines to prevent hazards.
Education
B.com - Business Analytics
University of KOTA
03.2015 - 05.2018
Master of Accountancy - Finance and Law
Anglia Ruskin University
01.2021 - 03.2023
Skills
Cleaning practices
Task assignment
Staff scheduling
Department coordination
Customer service
Staff training and development
Ordering cleaning supplies
Health and safety compliance
Supply inventory management
Awards
- Employee of the month Award at Park Horizon Hotel
- Received a Number Of Appreciation Cards at the Graduate Hotel
Personal Information
License: United Kingdom License
Timeline
Housekeeping Supervisor
Holiday inn
06.2023 - Current
Housekeeping Team Leader
Graduate Hotel
01.2022 - 03.2023
Master of Accountancy - Finance and Law
Anglia Ruskin University
01.2021 - 03.2023
Shift Manager
Kfc
03.2020 - 02.2021
Customer Service Intern
Costa Coffee
02.2020 - 06.2020
Food and Beverage Supervisor
Hotel Park Horizon
04.2018 - 10.2019
Guest Service Representative
Hotel Park Horizon
06.2017 - 08.2018
Housekeeping Attendant
Hotel Park Horizon
05.2015 - 06.2017
B.com - Business Analytics
University of KOTA
03.2015 - 05.2018
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