Jarnel Singh
Cambridge,U.K
Summary
Results-driven Food and Beverage Manager with over three years of experience in the food service industry, skilled in enhancing operational efficiency and delivering exceptional customer service. Proven track record of leading diverse teams, optimizing processes, and driving profitability within fast-paced environments. Holds a Master’s in International Business Management and possesses a strong understanding of market dynamics and consumer trends. Committed to continuous improvement, staff development, and maintaining high standards of health and safety compliance.Efficiently handle order fulfillment, inventory management, and warehouse organization by picking and packing items, receiving and verifying vendor deliveries, and managing waste through FIFO compliance. Additionally, ensure customer satisfaction by resolving stock issues and communicating substitutions or out-of-stock updates.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Manager
Wendy’s
Cambridge
03.2024 - 01.2025
- Led a team of 50 employees, always ensuring a great customer experience
- Support the General Manager in managing the day-to-day operations of the restaurant
- Making sure that the rules and standards pertaining to food safety are followed
- Control the activities of food preparation and oversee the kitchen crew
- Adopt measures to improve client happiness and service
Supervisor leader
Gobrand
CAMBRIDGE, United KIngdom
10.2023 - Current
- Leadership Skills: Experience in leading and motivating a team in a fast-paced environment.
- Time Management: Ability to prioritize tasks and manage multiple responsibilities effectively.
- Problem Solving: Strong decision-making skills to address challenges as they arise.
- Attention to Detail: Ensuring accuracy in inventory and order fulfillment.
- Tech Savviness: Familiarity with inventory or logistics software (often proprietary to GoPuff).
- Provided training for new staff members, improving their job performance.
Manager
Popeyes Louisiana Kitchen Inc
Cambridge
03.2022 - 08.2023
- Oversaw a multicultural team of twenty workers, achieving great customer satisfaction and a 20% increase in productivity in the first four months
- Ensured that food safety and health rules were followed, and during my tenure, there were no infractions
- Under my management, we were able to streamline service delivery and cut down on food preparation times substantially during peak hours
- Developed menus in conjunction with top management, resulting in an 18% boost in overall profitability through well-timed promotions
- Conducted yearly employee satisfaction surveys, obtaining 80% of responses; feedback was implemented to improve team performance and dynamics
Senior Team Lead
Taco Bell
Cambridge
02.2021 - 02.2022
- Ensuring compliance with food safety regulations and standards
- Helping with food preparation and leading kitchen crew
- Achieved a 99.5% accuracy rate in cash handling, while fostering strong community ties through local promotions
- Contributed to a 9% increase in average monthly sales through effective sales initiatives and staff training
Team Lead
KFC
Cambridge
04.2020 - 01.2021
- Implemented key performance indicators (KPIs) to enhance service speed by 10%, directly impacting customer satisfaction
- Optimized inventory management, reducing food waste by 12% and ensuring cost efficiency in operations
- Exceeded weekly and monthly sales targets, contributing to a 7% revenue growth while leading shift operations
Customer Service Intern
Costa Coffee
Cambridge
01.2020 - 03.2020
- Maintained an average customer satisfaction rating of 95% through exceptional service and product knowledge, resulting in a 10% increase in inquiries about specialty drinks
Education
Master of Science - International Business Management
Anglia Ruskin University
Bachelor of Commerce - Accounting and Finance
University of Kota
Skills
- Team Leadership
- Budget Monitoring
- Inventory Control
- Food Safety Compliance
- Enhancing Customer Experience
- Conflict Resolution
- Quality Assurance
- Planning and Forecasting
- Risk Analysis
- Microsoft Excel
- Trend Analysis
- Strategic Thinking
- Effective Communication
- Deadline Oriented
- Team Development
- Digital communication skills
Affiliations
- Team Sports
- Traveling
- Reading and Writing
- Entrepreneurship or Side Project
References
References available upon request.
Timeline
Manager
Wendy’s
03.2024 - 01.2025
Supervisor leader
Gobrand
10.2023 - Current
Manager
Popeyes Louisiana Kitchen Inc
03.2022 - 08.2023
Senior Team Lead
Taco Bell
02.2021 - 02.2022
Team Lead
KFC
04.2020 - 01.2021
Customer Service Intern
Costa Coffee
01.2020 - 03.2020
Bachelor of Commerce - Accounting and Finance
University of Kota
Master of Science - International Business Management
Anglia Ruskin University
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