Jared England

Established and led Customer Success Team of five, managing over 500 accounts whilst also Managing four Enterprise accounts of my own. Achieving the following:

• Achieved 32% increase in monthly spend for four enterprise clients.
• Secured one-off sales of £1.3m, exceeding sales target by over 300%.
• Implemented sales and retention targets to drive performance improvement.
• Conducted quarterly business reviews for strategic planning and forecasting.
• Optimised CRM software usage for effective customer data management.
• Facilitated cross-departmental collaboration, delivering comprehensive solutions for clients.
• Cultivated strong client relationships through a multi-channel engagement strategy.

• Managed portfolio of 40+ accounts, ranging from SME to enterprise.
• Achieved over 300% of sales targets annually, receiving CEO awards for top performance.
• Established strong client rapport through consistent communication and engagement.
• Secured profitable contracts through effective negotiation strategies.
• Addressed customer concerns promptly to enhance loyalty and satisfaction.
• Cultivated robust relationships with clients and stakeholders for sustainable partnerships.

• Facilitated lead generation and managed accounts through active networking and collaboration with marketing.
• Collaborated with Directors to achieve annual inside sales target of £1.4 million.
• Conducted regular networking events to identify new business opportunities and employed warm calling techniques for lead qualification.

• Managed all aspects of retail operations at Applegarth Farm shop, achieving over 40% revenue growth.
• Cultivated strong supplier relationships to enhance product availability.
• Oversaw inventory management to streamline operational efficiency.
• Optimised merchandise displays to boost store aesthetics and shopper engagement.
• Recruited and trained staff members, setting high standards through exemplary leadership.

• Enhanced client satisfaction by rapidly resolving service queries.
• Provided expert product knowledge for informed customer decisions.
• Streamlined operations for improved customer experience.
• Kept abreast with latest industry trends to offer updated advice to clients.

• Maintained high standards of customer service across all departments of the store.
• Trained new employees to ensure consistency in service delivery.