Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jardyn Sharpe

Jardyn Sharpe

Glasgow

Summary

Soon-to-be graduate from Strathclyde University, where I have demonstrated consistent performance, achieving a merit-level grade throughout each year of my degree in Politics, History, and International Relations. Alongside my studies, I have cultivated professional experience in customer engagement and sales through my role at globally recognised telecommunications company SKY. Here, I proficiently handle customer service queries, navigate objections, retain clients considering cancellation, and consistently exceed sales targets by promoting a range of products.

Previously, my communication and organisational skills were essential in succeeding in my role at Office Shoes. Here, I managed customer complaints, oversaw live chat services, and efficiently handled general inquiries. Additionally, I was entrusted with managing the social media accounts for the Office and Offspring brand official pages, showcasing my adaptability and attention to detail in a fast-paced environment.

I excel in roles requiring problem-solving, relationship-building, effective communication, and thrive in pressurised sales environments. I am eager to apply my skills in a dynamic and challenging professional setting which fulfils my desire to undertake a challenging role that requires exemplary performance levels to achieve results.

Overview

10
10
years of professional experience
12
12
years of post-secondary education

Work History

Sales and retention specialist

SKY
Glasgow
01.2022 - Current
  • At SKY I have cultivated professional experience in customer engagement and sales with a globally recognised telecommunications company.
  • A highly target-driven, pressurised environment in which has required consistent high level performance to maintain the role.
  • Each individual call is of high importance in reaching the weekly target of retaining a minimum 72% of customers each week. On top of this, sales targets are set for products such as broadband, mobile, televisions and premium packages.
  • All of which aforementioned targets are consistently met each week and I have proven to accumulate exceptional levels of sales across the year total.
  • Due to the brands stature, rigorous training is conducted on a regular basis to maintain company standards and align with the future goals set by the director.
  • The ever adapting nature of the business requires role flexibility, continuous engagement with evolving product technology and a target driven work force. All of which have acted as motivational drivers that align with me and provided consist challenges.

Customer service representative

OFFICE
Kilmarnock
01.2019 - 01.2022
  • Reprising my role at OFFICE I was now experienced and eager to take on further responsibility.
  • In the role I accurately identified and addressed potential customer needs, applying appropriate communication techniques to objection handle and find solutions.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Provided high level customer service via calls, emails, live chats and social media.
  • Trusted with branded social media accounts of OFFICE and OFFSPRING in order to proficiently handle public requests and complaints on multiple platforms with a large follower base.
  • Manged orders on platforms such as Amazon and eBay.
  • Effectively transitioned from full time to part time in order to enhance my career opportunities and undertake my academic journey which culminated in Batchelors Degree from Strathclyde university.

Customer service representative

Teleperformance
Kilmarnock
04.2018 - 01.2019
  • Teleperformance provided an opportunity for me to enhance my knowledge in the banking and finance sector
  • Undertaking roles such as customer support, fraud detection, selling premium accounts, organising appointments and assisting new recruits
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained high standards of professionalism whilst dealing with complex situations.
  • Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios - critical in handling fraud prevention calls

Customer service representative

OFFICE
Kilmarnock
05.2017 - 02.2018
  • OFFICE is a work place which breeds a high standard of customer care and an environment which evoked a great environment for a thriving support team.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Seeking a new challenge I had left this role in order to gain experience in the banking sector. I would later be requested to reprise my position at OFFICE from the management team and I was more than happy to re-join the team

Customer service representative

Webhelp
Kilmarnock
01.2016 - 07.2016
  • The beginning of my journey in handling high volume customer service calls in a bustling call centre environment.
  • Valuable training in efficiently developing traits such as objection handling, complaint resolution, customer care and general customer service techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Adapted quickly in this environment which had led to the continuation of customer based roles which have consistently increased in difficulty, responsibility and stature.

Lifeguard

Galleon leisure centre
Kilmarnock
01.2015 - 11.2015
  • Conducted safety drills and simulations to ensure preparedness for emergencies.
  • Observed swimmers attentively, quickly responding to risks and concerns.
  • Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
  • Managed general housekeeping duties around the pool area for a pleasant environment.
  • Maintained safe, secure environments through careful risk assessments.
  • Eased anxiety in members of public by acting as authority figure.

Education

Bachelor of Arts - History, Politics and International Relations

Strathclyde University
09.2022 - 06.2025

Higher National Diploma - Social Science

Ayrshire College
Kilmarnock
08.2021 - 06.2022

Certificate of Higher Education - Social Science

Ayrshire college
08.2020 - 06.2021

Certificate of Higher Education - Social Science

Ayrshire College
08.2019 - 08.2020

Scottish Qualifications Certificate - History

Loudoun Academy
07.2013 - 05.2014

Scottish Qualifications Certificate - Physical Education

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - English

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - Business Management

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - MATHS

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - Biology

Loudoun Academy
07.2013 - 08.2014

Skills

  • Conflict Resolution
  • Technical writing
  • Sales driven
  • Result orientated
  • Excel in pressurised environments
  • Interpersonal communication
  • Multitasking proficiency
  • Relationship-building


Affiliations

  • I have keen interests in sports based activities such as bouldering, kickboxing and football. All of which are competitive sports that require dedication, consistency and appeal to my nature of self improvement.

Timeline

Bachelor of Arts - History, Politics and International Relations

Strathclyde University
09.2022 - 06.2025

Sales and retention specialist

SKY
01.2022 - Current

Higher National Diploma - Social Science

Ayrshire College
08.2021 - 06.2022

Certificate of Higher Education - Social Science

Ayrshire college
08.2020 - 06.2021

Certificate of Higher Education - Social Science

Ayrshire College
08.2019 - 08.2020

Customer service representative

OFFICE
01.2019 - 01.2022

Customer service representative

Teleperformance
04.2018 - 01.2019

Customer service representative

OFFICE
05.2017 - 02.2018

Customer service representative

Webhelp
01.2016 - 07.2016

Lifeguard

Galleon leisure centre
01.2015 - 11.2015

Scottish Qualifications Certificate - History

Loudoun Academy
07.2013 - 05.2014

Scottish Qualifications Certificate - Physical Education

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - English

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - Business Management

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - MATHS

Loudoun Academy
07.2013 - 08.2014

Scottish Qualifications Certificate - Biology

Loudoun Academy
07.2013 - 08.2014
Jardyn Sharpe