JAQUELINE COBAJ
London
Summary
Positive and upbeat with strong relationship-building abilities. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Front of House and Executive Floor Receptionist
Rapport Guest Service
12.2021 - Current
- Greeting incoming visitors, costumers and VIPs professionally and provided friendly, knowledgeable assistance.
- Managing the switchboard and direct incoming calls to correct offices.
- Resolving customer problems and complaints.
- Assisting the Guest Services Manager with rota, sickness calls and network team covers.
- Managing events and assisting the tenants providing guests access.
- Demonstrating strong multitasking abilities while managing numerous tasks simultaneously
- Handling customer complaints, resolve issues.
- Developing training materials and conduct training sessions to enhance team knowledge and skills on the executive floor.
RETAIL SALES SUPERVISOR
CALZEDONIA LTD UK
01.2019 - 12.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
Sales Assistant Supervisor
SCINTILLE
09.2017 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
SECRETARY
Comune Fano
01.2015 - 08.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
Education
Certificate - Interior Design
Baid Academy of Interior Design
London 03.2025
High School Diploma -
'G. BENELLI' PESARO, ITALY
ITALY12.2014
Skills
- Problem-Solving
- Attention to Detail
- Team motivation
- Complaint resolution
- Onboarding and Orientation
- Time management
- Communication skills
- Outgoing
- Adaptable and flexible
- Detailed-orientated
Languages
Italian
First Language
English
Proficient
C2
Spanish
Elementary
A2
Timeline
Front of House and Executive Floor Receptionist
Rapport Guest Service
12.2021 - Current
RETAIL SALES SUPERVISOR
CALZEDONIA LTD UK
01.2019 - 12.2021
Sales Assistant Supervisor
SCINTILLE
09.2017 - 12.2018
SECRETARY
Comune Fano
01.2015 - 08.2017
Certificate - Interior Design
Baid Academy of Interior Design
High School Diploma -
'G. BENELLI' PESARO, ITALY
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