Japhia Bala Ngilari

As an entrepreneur I was involved in the trading of goods. I bought goods at a discount rate and sold them for profits, I was responsible for book keeping, marketing and creating business strategies and business plans. I made use of local resources available to scale my business

• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Interacted with customers by phone, email, or in-person to provide information.
• Collaborated with senior management on new initiatives to build confidence.

• Used strong interpersonal communication skills to convey information to others.
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.
• Coordinated with different service providers to meet clients' individual needs.