Janvi Patel
Harrow,United kingdom
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Waitress
Restaurant
, United kingdom
2023.08 - Current
- Provided top-notch service to customers, improved overall dining experience.
- Providing different menu recommendations to customers.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations.
- Utilised professional communication skills to resolve customer complaints.
- Bringing bill and collecting payment from customers.
Sales assistant
Darshanam group
, India
2020.10 - 2023.03
- Effective interaction with customers and addressing inquiries.
- Appropriately communicating with customers and team members to develop smooth operations.
- Fulfilling sales targets by influencing customers to make a purchase.
- Collecting customer feedback and reporting sales data to managers.
Education
Master of Science - Management
BPP University
London 2023.07 - 2025.01
Bachelor of Commerce - Accounting And Financial Management
The Maharaja Sayajirao University
India 2017.08 - 2020.04
Skills
- Good communication skills
- Efficient problem-solving
- Proficient in Microsoft Office and Google Analytics
- Good skills in collaboration
- Skills to provide good customer service
- Creativity and innovation
- Presentation skills
- Research skills
- Marketing skills
Timeline
Waitress
Restaurant
2023.08 - Current
Master of Science - Management
BPP University
2023.07 - 2025.01
Sales assistant
Darshanam group
2020.10 - 2023.03
Bachelor of Commerce - Accounting And Financial Management
The Maharaja Sayajirao University
2017.08 - 2020.04