Janvi Gautam
Swansea
Summary
Customer-focused Customer Service Assistant with over 5 years of experience in fast-paced retail and hospitality environments. Experienced in delivering excellent customer service, operating tills, processing payments, stocking shelves, and maintaining store standards. Comfortable working across all areas of the store while following safety, security, and company policies. Enthusiastic, reliable, and passionate about creating a welcoming shopping experience for customers.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Owner & Operator
Pizza Cart
10.2024 - 01.2026
- Delivered friendly, natural customer service in a busy retail environment
- Served customers with confidence, passion, and professionalism
- Processed cash and card payments accurately using POS systems
- Maintained product availability through regular stock checks
- Kept the service and customer areas clean, tidy, and well organised
- Followed hygiene, safety, and security procedures at all times
- Responded quickly to customer requests and feedback
Front of House Team Member / Server
KTIT
03.2021 - 07.2024
- Provided excellent customer service and ensured a positive shopping experience
- Operated tills and handled payments accurately
- Assisted customers with queries and product information
- Replenished stock and ensured shelves were well presented
- Maintained clean, safe, and organised store areas
- Worked across multiple areas during busy periods to meet customer needs
- Followed company policies and health and safety guidelines
Education
MSc - Data Science
Swansea University
Swansea 01.2026 - 01.2027
Bachelor - Computer Science
Kalinga University
India 08.2022 - 01.2025
Skills
- Customer service and support
- Retail sales assistance
- Cash handling and payments
- Stock replenishment and merchandising
- Store presentation and cleanliness
- Team collaboration
- Communication skills
- Time management
- Health and safety awareness
- Fast-paced environment adaptability
Timeline
MSc - Data Science
Swansea University
01.2026 - 01.2027
Owner & Operator
Pizza Cart
10.2024 - 01.2026
Bachelor - Computer Science
Kalinga University
08.2022 - 01.2025
Front of House Team Member / Server
KTIT
03.2021 - 07.2024