Enthusiastic General Manager with 14 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares Operation Management knowledge to achieve results.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
General Manager
Prezzo Trading Limited
Bournemouth, UK
10.2010 - 10.2023
Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Put in place clear controls for financial administration and business management.
Recruited top-performing candidates to build staff retention and team performance.
Tracked KPIs to drive profitability and target delivery.
Developed key operational initiatives to drive and maintain substantial business growth.
Managed high-performing teams to deliver quality customer service and stable profits.
Empowered staff members to contribute to continuous improvement, quality and growth of company.
Analysed data and information to identify issues and create tailored solutions.
Managed on-site evaluations, internal audits and customer surveys.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
Allocated resources to teams and projects based on need, performance and availability.
Monitored and updated stock levels and inventory databases.
Directed day-to-day work of 22 employees and motivated teams to exceed objectives.
Quality Assurance - Quality Control
Flextronics International
Zalaegerszeg, Hungary
08.2009 - 08.2010
Oversaw employee performance to monitor and enforce compliance with company standards.
Developed production plans covering schedules, quality goals and labour requirements.
Strategised electricity and power cut contingency plans to manage commercial risk.
Contributed to development of guidelines, processes and documentation to meet required business standards.
Maintained up-to-date procedures for complaints and compliance.
Implemented and maintained complaints and compliance action tracker to improve production standards.
Made follow-ups on allocated action plan to meet completion timescales.
Manager
Mc Donald's Hungary
Budapest, Hungary
06.2001 - 06.2009
Advanced from cashier to manager, acquiring expertise in HACCPS, Health & Safety, Risk Assessment, and complaint handling.
Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
Conducted periodic performance reviews for direct reports.
Represented organisations at seminars, conferences and business events.
Delivered KPI targets and improvements on consistent basis through excellent leadership.
Led and managed administrative staff to maintain smooth daily operations.
Resolved conflicts by acting as mediator and rule enforcer as appropriate.
Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Monitored health and safety measures for guaranteed compliance.
Oversaw facility maintenance and allocated needed resources to meet standards.
Designed and implemented training to further develop staff based on business goals.
Used Microsoft Word and other software tools to create documents and clear communications.
Education
Diploma of Higher Education - Business and Leadership Coach
NVQ Level 3 - Hospitality Supervision and Leadership
HIT Training
Weymouth, Dorset
01.2012 - 06.2015
Skills
Effective Communication
Leadership and team building
Recruiting and hiring
Financial leadership
Decision-making
Financial management
Operations management
Budgeting
Project budgeting
Coaching and mentoring
Operations oversight
Computer-savvy
Conflict resolution
Policy development
Deadline-oriented
Sales expertise
Business development
Effective leader
Project development
Staff training/development
Cross-functional team management
Accomplishments
Successfully led diverse teams to implement operational strategies resulting in business performance improvement.
Amplified customer satisfaction through targeted initiatives and enhanced service delivery.
Exceeded revenue targets through strategic planning and execution of sales and marketing strategies.
Demonstrated financial acumen, consistently driving improvements to the bottom line through effective budgeting and resource allocation.
Championed a feedback and improvement initiative presented to the Prezzo EXCO board, resulting in successful implementation from 2014 to 2016. The initiative significantly enhanced operational efficiency and contributed to the overall advancement of organizational processes
Acknowledged during the 'Year of the Manager' in 2016 for unwavering dedication to continuous professional development, showcasing a commitment to excellence and growth within the role.
Successfully spearheaded the opening of multiple new restaurants, demonstrating strong leadership, strategic planning, and execution skills to expand business operations.
Lead with operational leadership responsibilities for multiple restaurants (13) during the absence of the Operation Management, showcasing adaptability, strong decision-making, and the ability to maintain seamless operations.
Pivotal role as a test restaurant, driving significant contributions to feedback and menu improvement initiatives, highlighting dedication to refining and enhancing overall dining experiences
Served as a Mental Health First-Aider within the company, actively representing and amplifying employee voices to foster a supportive and inclusive workplace environment
In my carrier directed comprehensive training programs for over 1500 employees, elevating team competencies and fostering professional development
Architected the successful achievement of a prestigious 9 consecutive 100% National Sanitation Foundation Score ( a certification that signifies a food product meets the public health and safety standards set by the NSF ) ratings between 2013 and 2019
Maintained a stellar 4.5-star rating on TripAdvisor consistently from 2017 to 2023, reflecting sustained excellence in customer satisfaction
Languages
Hungarian
Fluent
Affiliations
self development
outdoor sports
mind & body mastery (reading)
Certification
Holding Personal Alcohol Licence since 2013 WPPA1100
Mental First-Aider
Emergency First-Aider at Work (RQF TQUK)
References
References available upon request.
Timeline
Diploma of Higher Education - Business and Leadership Coach