Summary
Overview
Work History
Education
Skills
Certification
References
Additional responsibilities
Hr achievements
Timeline
Generic

Jannah Khan

London

Summary

Detail-oriented Administrative and HR professional with exceptional interpersonal skills and a methodical approach to tasks. Proven ability to manage complex schedules and enhance organisational efficiency through strong IT proficiency. Fluent in English, Pushto, and Japanese, bringing diverse communication skills to foster a collaborative work environment. Committed to continuous learning and professional development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrator and HR

Inside Success Union
03.2021 - 07.2024
  • Implemented organisational strategies within the administration team.
  • Handled daily administrative tasks such as appointment booking, cancellations, and confirmations.
  • Managed payroll including timekeeping, attendance tracking, deductions, and taxes.
  • Handled customer phone inquiries to ensure optimal service.
  • Supervised and trained new staff.
  • Performed general administrative tasks, including file retrieval.
  • Ensured smooth and effective day-to-day office management.
  • Working as a member of a team but also on my own initiative
  • Organised executive schedules by coordinating appointments and meetings.
  • Created and managed efficient physical and digital filing systems.
  • Responded promptly to phone calls, emails, and inquiries.
  • Crafted and revised correspondence, reports, and presentations with precision.
  • Oversaw office supplies and inventory, reducing costs.
  • Upheld confidentiality of sensitive data with discretion and professionalism.
  • Supported the creation and dissemination of internal messages.
  • Implemented a streamlined payroll processing system..
  • Led successful workshops for youth development.
  • Spearheaded the development and execution of a company-wide training program that enhanced employee skills, leading to a 96% increase in overall productivity
  • Streamlined recruitment process to reduce vacancy periods.
  • Addressed conflicts among employees, enhancing team satisfaction.
  • Implemented effective onboarding strategies enhancing new hire retention.
  • Revised company policies, aligning them with industry standards.
  • Introduced data analytics in HR management for informed decision-making.

Workshop Coordinator

Inside Success Union
03.2021 - 07.2024
  • Successfully organised and managed weekly workshops for three years every Wednesday, coordinating with various organisations and individuals through social media platforms and personal contacts
  • Responsible for booking venues, arranging logistics, and ensuring participant engagement for each workshop
  • Created promotional materials and advertisements to attract participants, resulting in consistent attendance and positive feedback
  • Developed and maintained strong relationships with stakeholders to enhance workshop offerings and participant experience

Cancer Research
06.2019 - 08.2020
  • Carried out general customer and administrative duties such as printing and scanning while ensuring all customer complaints and inquiries are responded to
  • Handled customer queries in person and via phone.
  • Assisted customers with products and services.
  • Collaborated with team members for efficient business operations.
  • Collaborated with management to refine strategy approaches.

Education

DIPLOMA - Human resources

OXFORD ONLINE COLLEGE
12.2023

DIPLOMA - Journalism

OXFORD ONLINE COLLEGE
01.2021

IGCSE - English

ONLINE OXFORD COLLEGE
06.2017

IGCSE - Maths

ONLINE OXFORD COLLEGE
06.2017

Skills

  • Staff development/ training
  • Account management
  • Payroll
  • Working as a member as a team but also on my own initiative
  • Client relationships
  • Document control
  • Forming and distributing contracts
  • Creating and updating databases
  • Team collaboration
  • Orientation and training
  • Multiple priorities management
  • Understanding of GDPR (General Data Protection Regulation)
  • IT systems implementation

Certification

  • Emergency First Aid, 2022
  • Safeguarding Training [Level 3], 2022

References

Available upon request

Additional responsibilities

  • Managing employee benefits programs, and negotiating with vendors to secure cost-effective and competitive packages.
  • Conducting regular employee performance reviews and providing constructive feedback for professional development.
  • Overseeing the organisation's development and implementation of diversity and inclusion initiatives.
  • Implementing and managing employee recognition programs to boost morale and foster a positive company culture.
  • Collaborating with department heads to identify staffing needs and strategically plan recruitment efforts.
  • Developing and maintaining strong relationships with educational institutions and other external partners to enhance the recruitment pipeline.
  • Conducting regular HR audits to ensure compliance with labour laws and regulations.
  • Utilising HRIS (Human Resources Information System) to maintain accurate and up-to-date employee records.

Hr achievements

  • Successfully implemented a streamlined payroll processing system, reducing errors and ensuring timely salary disbursements.
  • Initiated and facilitated a series of impactful workshops for youth development, resulting in improved team collaboration and increased employee engagement.
  • Spearheaded the development and execution of a company-wide training program that enhanced employee skills, leading to a 96% increase in overall productivity.
  • Implemented an innovative recruitment strategy that resulted in attracting top-tier talent, reducing time-to-fill positions.
  • Played a key role in resolving employee disputes and conflicts, resulting in a positive work environment and increased employee satisfaction.
  • Developed and executed a comprehensive onboarding program that improved new hire retention.
  • Successfully revised and updated company policies, ensuring compliance with industry standards and regulations.
  • Introduced a data analytics approach to HR management, leveraging insights from spreadsheets and reports to make informed decisions, resulting in improved efficiency and cost savings.

Timeline

Administrator and HR

Inside Success Union
03.2021 - 07.2024

Workshop Coordinator

Inside Success Union
03.2021 - 07.2024

Cancer Research
06.2019 - 08.2020

DIPLOMA - Human resources

OXFORD ONLINE COLLEGE

DIPLOMA - Journalism

OXFORD ONLINE COLLEGE

IGCSE - English

ONLINE OXFORD COLLEGE

IGCSE - Maths

ONLINE OXFORD COLLEGE
Jannah Khan