Jan Mignone Pamplona

Deliver technical support, liaising with users to resolve hardware and software Issues. Image and configure laptops, desktops, and mobile devices for deployment readiness.

Maintain Accurate records and update tickets using ITSM tools. Collaborate with team to manage inventory and meet service-level targets.

• Resolved technical issues, enhancing user satisfaction.
• Configuring numerous devices for seamless deployment
• Maintaining and updating Inventory Accurately, reducing any discrepancies.
• Achieving high level of service.
• Provided technical assistance to staff members, increased productivity levels.
• Prevented potential data loss by implementing backup strategies.
• Monitored computer networks, ensured continuous uptime.
• Enhanced system functionality by performing regular software updates.
• Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.

Diagnosed and repaired diverse hardware issues. Documented repairs and coordinated checks prior delivering the device off tom the client. Managed device software updates and device configurations across various client devices.

• Enhanced documentation practices, improving service quality
• Streamlined software updates for multiple clients, ensuring security compliance,
• Carefully assessed structural damage, implementing cost-effective repairs to reduce overall project costs.
• Completing repairs swiftly, ensuring repair is successful by imaging the device and running diagnostics.
• Arranging warranty repairs, if device is under the warranty.

Delivered on-site IT support for Lacon Childe High School, Cleobury Mortimer Primary School, Stottesdon Primary School and Clee Hill Primary School. Addressing staff and student IT issues. Asset tracking, and troubleshooting for network, device and software issues. Ensured effective communication with technical and non-technical users.

• Resolved IT issues efficiently, ensuring users their issues will be resolved.
• Documented/ updating tickets
• Managed office IT inventory for efficient resource allocation.
• Provided training sessions for users, boosting technical confidence.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Imaged and monitored devices throughout the schools
• Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.

Provided exceptional customer service while overseeing till operations and cash handling. Assisted management in upholding health and safety compliance. Trained new staff on in-store systems and POS tools.

• Facilitated smooth day-to-day operations through compliance with company policies and procedures.
• Promoted store offers to increase awareness among shoppers.
• Assisted customers in product selection for increased sales.
• Performed regular price checks for accurate labelling on shop floor.
• Processed transactions at the till, ensuring accurate handling of cash and card payments.
• Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.