Janis Katrina Hart

Within my current role, I fulfil the following duties on a daily basis:

• Receive & respond to incoming booking enquiries via telephone, email & social media channels in a timely manner
• Respond to customer complaints as the first point of contact
• Liaise with various suppliers to ensure the smooth running of our head office
• Book entertainment for our Glasgow based venues
• Process card payments & issue invoices
• Create and maintain excel databases
• Liaise with our property managers as required
• Minute taking at senior manager meetings & disciplinary hearings
• Undertake adhoc / administrative tasks as requested by senior management

• Acted as first point of contact for new event enquiries via telephone, email, and in-person drop-ins
• Conducted venue show rounds & client meetings
• Created event schedules for use by operational staff
• Facilitated communication between clients and external suppliers to ensure seamless event execution
• Liaising with both customers & operational staff to ensure the smooth running of events
• Managed event booking diary to maximise bookings and prevent double bookings
• Ensured events were pre-paid in a timely fashion
• Issued invoices & took payments
• Covered venue reception desk during busy periods to ensure customer service was maintained

• Greeting all guests as they entered the venue
• Handled and redirected calls to relevant departments, enhancing communication efficiency
• Taking restaurant reservations
• Taking payments
• Managed managers' diaries to ensure timely scheduling and prioritisation of appointments
• Executed various administrative tasks to streamline office operations and support team objectives
• Ordering office supplies