Janine Wilson

• Consistently driving quality for robust and scalable end products
• Collaborated effectively to contribute to requirements and ensure testability
• Supported operational tasks to ensure testing tasks were completed accurately and efficiently
• Collaborated with colleagues and supervisors to maintain organised workflows and follow established procedures relating to the software development life cycle (SDLC) and product releases
• Contributed to process improvements and shared best practices to improve team focus on quality within the SDLC
• Monitored daily operations, identified issues, and implemented solutions to maintain smooth workflows e.g. regression testing
• Proactively contibute to an organised environment e.g. documentation

Provided reliable administrative and customer support by preparing accurate information, maintaining customer records and systems, and resolving queries efficiently. Worked closely with internal teams to ensure requests and new acquisitions were handled correctly and processes were followed.

Provided reliable operational support by preparing accurate sales-related documents, maintaining organised records, and supporting ad hoc tasks (research, reports, presentations) as required. Followed procedures, managed information carefully, and contributed to a well-organised and efficient working environment.

Supported team operations by maintaining accurate records, coordinating tasks, and resolving queries efficiently. Worked closely with colleagues to ensure processes were followed and daily activities ran smoothly.

Key responsibilities encompassed prospecting for sales leads, compiling proposals, managing the receipt, delivery, and proofing of advertising materials, and maintaining an accurate customer database.