Janine Mustapha

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Greeted and connected with every customer, recommending drinks and pastries.
• Maintained calm demeanour during high-volume periods and special events.
• Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
• Received and accurately processed customer payments.
• Described menu items to customers and suggested products based on stated preferences.
• Ordered, received and stocked supplies and retail products.

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• Collaborated with the bar and coffee team to synchronize beverage and food orders, enhancing service speed and efficiency.