Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Janine Ingram

Audenshaw,Manchester

Summary

Dedicated Operations Supervisor with extensive expertise in project coordination, operational strategy planning, and organisational leadership. Demonstrates proficiency in staff motivation techniques, cross-functional teamwork, and resource allocation efficiency. Adept at workflow coordination, compliance monitoring, and supplier relationship building. Skilled in the use of CRM software and proactive initiative taking to enhance workplace safety regulations. Excellent communication skills underpin a strong ability to build effective relationships and drive team success.


Overview

26
26
years of professional experience
4010
4010
years of post-secondary education
1
1
Certification

Work history

Operations Supervisor / Supplier Coordinator

Compass / Food Buy
Greater Manchester
01.2023 - 05.2025
  • Led planning for new business rollout, ensuring timely delivery of fresh produce, butchery, dairy, and grocery.
  • Monitored project progress, proactively addressing issues throughout lifecycle.
  • Prepared and maintained comprehensive project documentation, including plans and compliance reports.
  • Implemented strategies that reduced costs by 70% through process improvements.
  • Supervises team of nine, providing training and mentorship to enhance performance.
  • Fostered motivation and positive contributions by evaluating team performance and skillsets.
  • Developed relationships with customers, vendors, and internal stakeholders.
  • Investigated operational issues, prepared reports, and facilitated corrective actions.

Operations Lead Supplier Relationship Co-ordinator

Compass / Food Buy
Denton, East Sussex
04.2006 - 01.2023
  • Company Overview: E-F Group Ltd – Denton
  • Managed portfolio of 300+ suppliers, ensuring project deadlines were met and aligning supplier needs with client requirements.
  • Led supplier onboarding, ensuring full compliance with tender and contract specifications while fostering strong, long-term relationships.
  • Conducted compliance checks to ensure correct trading practices, proper platform usage, and accurate ordering processes.
  • Executed and supported new business rollouts, driving 70% reduction in costs and streamlining processes to improve operational efficiency.
  • Coordinated large-scale deployments across multiple industries, consistently demonstrating proactive and solution-driven attitude.
  • Identified and implemented strategies to enhance stakeholder experiences, driving both business retention and acquisition.
  • Supervised daily operations, serving as primary point of contact for escalations, resolving issues promptly with stakeholders and team members.
  • Improved workflow with strategic delegation of tasks.

Evening Out of Hours Receptionist / Administrator

Go To Doc
Ashton-under-Lyne, Tameside
08.2008 - 01.2016
  • Company Overview: Ashton-under-Lyne, Tameside
  • Ensured compliance with organizational policies and procedures, with strong focus on safeguarding, confidentiality, and GDPR regulations.
  • Organized doctor's rooms before each shift and provided comprehensive chaperoning support for sensitive cases.
  • Delivered exceptional customer service with empathy , reducing customer complaints and wait times.
  • Assessed individual cases upon arrival, prioritizing care and reducing risk of medical emergencies and fatalities.
  • Managed incoming mail and documentation with strict confidentiality, ensuring privacy at all times.
  • Quickly located and retrieved records to address ad-hoc queries, ensuring timely responses to urgent needs.
  • Prioritized tasks efficiently during peak times, ensuring consistent and reliable service.
  • Managed calendars and strategically scheduled appointments, maximizing availability and optimizing workflow.
  • Demonstrated exceptional organizational skills, minimizing disruptions and maximizing efficiency across all stakeholders.
  • Utilized Adastra software to manage bookings, ensuring seamless scheduling, cancellations, and rescheduling of appointments.

Finance Coordinator

Direct Auto Finance
Greater Manchester
05.2002 - 04.2006
  • Company Overview: Greater Manchester
  • Clearly articulated details of finance agreements and adeptly explained debtors' reports, ensuring accuracy and transparency.
  • Skilfully handled complaints, demonstrating effective resolution strategies, and identified areas for enhancement to streamline processes and enhance customer satisfaction.
  • Provided robust support for diverse financial activities, including managing deposits, petty cash transactions, banking operations, and invoicing procedures to maintain seamless financial operations.
  • Orchestrated arrangements of vehicle finance by conducting thorough affordability checks, ensuring financial prudence and compliance with established standards.
  • FSA Compliant.
  • Processed purchases and sales orders promptly with zero error.
  • Served as first point of contact for customer queries, expertly handling inbound calls.
  • Prepared and distributed sales reports for internal review and analysis.
  • Updated CRM systems with accurate customer information to enhance sales tracking.
  • Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
  • Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
  • Ensured accuracy of financial close processes by monitoring and analysing results and promptly following up on variances.
  • Prepared daily financial debtors reports receiving 100% positive feedback from senior management.
  • Greater Manchester

Receptionist

The Brook Surgery
Hyde, TAM
08.1999 - 06.2002
  • Company Overview: Hyde, TAM
  • Effectively manage complaints and complex situations.
  • Managed bookings using in-house software to schedule, cancel and re-arrange urgent and follow up appointments.
  • Answered 50+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Located information and records quickly to assist with ad-hoc queries.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Hyde, TAM

Education

CIPS Level 3 Advanced Certificate - Procurement & Supply Operations AC1

Distance Learning College

High School Diploma - GCSE

Two Trees High School
06.1995

Skills

  • Project coordination
  • Staff motivation
  • Cross-functional teamwork
  • Operational strategy
  • CRM software proficiency
  • Proactive initiative
  • Workplace safety
  • Resource allocation
  • Workflow management
  • Compliance monitoring
  • Communication skills
  • Organizational leadership
  • Supplier relationship management

Certification

Nominated First Aider :

Trained on defibrillators machine also i oversee the first aid in the company along with HR


Nominated office Fire Marshall:

Trained on aspects in the event of a fire , safety and evacuation.


Health & Safety team:

Minimizing workplace risks, ensuring compliance with regulations, collaborating and implementing a positive compliant safer environment.

Timeline

Operations Supervisor / Supplier Coordinator

Compass / Food Buy
01.2023 - 05.2025

Evening Out of Hours Receptionist / Administrator

Go To Doc
08.2008 - 01.2016

Operations Lead Supplier Relationship Co-ordinator

Compass / Food Buy
04.2006 - 01.2023

Finance Coordinator

Direct Auto Finance
05.2002 - 04.2006

Receptionist

The Brook Surgery
08.1999 - 06.2002

CIPS Level 3 Advanced Certificate - Procurement & Supply Operations AC1

Distance Learning College

High School Diploma - GCSE

Two Trees High School

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Janine Ingram