Janine Holt
Greenmount,Bury
Summary
Highly organised Senior Administrator experienced in operations management and proficient in Microsoft Office Suite. Enhanced operational efficiency through effective communication, relationship building, and meticulous record maintenance. Focused on streamlining processes and supporting departmental needs to drive organisational success.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Administrator
KKP
2023.01 - 2026.06
- To answer incoming calls and emails.
- Distribute incoming post and to post all outgoing mail.
- Scanning documents to file on the system with mileage records and keeping checks on consultant’s car documents and that they are up to date.
- To make petty cash payments and keep records to ensure balance.
- To collect company expenditure receipts and sort in date order.
- To keep a check of all office stationery and place orders when required
- Enter credit card expenditure for consultants on a spreadsheet
- Schedule appointments for consultants meeting potential clients.
- To do regular fire alarm checks.
- Tidy meeting rooms, making sure they are tidy and well presented.
- Organised travel arrangements for senior staff members without any hitch.
- Handled high-level administrative tasks to support senior management.
- Improved workflow within the organisation by implementing efficient scheduling techniques.
Sales Administrator
Newtral
2022.06 - 2026.06
- Dealing with sales queries and administration duties.
- Chasing late or expired transfer notes and permits.
- Ringing providers with any customer service issues.
- Dealing with customer service phone calls.
- Taking bookings for deliveries/exchanges and collections.
- Provide quotes to customers.
UK Billing & Account Management Clerk
TNT
2018.02 - 2022.07
- Responsible for providing administration support for various TNT functions, guidance and communication with other TNT departments and the Accenture system.
- Mitigate risk associated with checking and authorising customer master data processing and validating consignment rating data in conjunction with TNT procedures whilst maintaining high levels of customer satisfaction.
Dispatcher administration clerk
9apart Limited
2021.08 - 2022.06
- Answering phones and dealing with car sales enquiries.
- Dealing with various carriers, processing online orders.
- Produce paperwork and labels to dispatch.
- Dealing with incoming emails and taking orders from suppliers.
- Scanning paperwork and producing spreadsheets and word documents on request.
Support Manager
Holcombe Brook Primary School
2020.11 - 2021.07
- Responsible for supporting children in the before and after school club with various activities.
Customer Service Agent
World Options
2017.03 - 2018.02
- Dealing with customer service queries and franchisee support with various carriers.
- Liaise with carriers and customers.
- Dealing with booking and shipment enquiries.
- Assist with account queries.
Same Day Operator
TNT UK LIMITED
2012.01 - 2016.12
- Maximised operational resources to ensure timely and cost-effective collections and deliveries.
- Arrange for drivers to collect goods and ensure they are delivered in a timely manner.
- Generated revenue opportunities from inbound calls by selling available special service products within depot's geographical area and throughout the UK, providing accurate quotes daily to customers.
- Visited customers to promote Same Day services.
- Managed driver payments, tracked holiday requests, and addressed inquiries to ensure smooth operations.
- Responded to all enquiries from other depots and call centres, ensuring timely follow-up on quotations.
- Complete various reports to be distributed to management on a daily / weekly basis.
- Ensure all driver folders are up to date for audit purposes.
- Working on own initiative to solve queries and to give excellent customer care.
- Working within a close team and possessing excellent internal customer service.
Operations – Traffic Clerk
TNT
2006.01 - 2012.01
- Managed delivery and collection queries to ensure timely responses and customer satisfaction.
- Coordinated booking of deliveries for customers to streamline operations.
- Corrected discrepancies in customer address details to facilitate accurate deliveries.
- Briefing drivers and their paperwork.
- Answered phones to assist customers with inquiries.
- Inputting data into PUD Cost Management System.
- Data inputting customers' paperwork.
Collections & Customer Service
TNT
2001.01 - 2006.01
- Managed collection processes and recorded data in the system.
- Resolved customer complaints calmly and professionally, enhancing customer satisfaction.
- Handled inbound and outbound calls.
- Handled shipment tracking queries, providing both reactive and proactive support to customers.
- Coordinated searches for missing items and managed the claims process to ensure timely resolutions.
- Working on own initiative to solve queries and give excellent customer care.
- Updating all information correctly onto the computer system.
- Liaising with operations and security departments daily.
Education
GNVQ Intermediate - Leisure and Tourism and Information Technology
Bury College
BuryNVQ Customer Service Level 2 -
Whilst working at TNT
Ramsbottom, Borough of BuryGCSE'S x 4 -
Woodhey High School
Ramsbottom, Borough of Bury 1992.01 - 1997.01
Skills
- Operations management
- Data analysis
- Document management
- Client relations
- Time management
- Attention to Detail
- Written and verbal communication
- Highly organised
References
Available on request.
Interests
Going to the gym, socialising, walking, spending time with my family.
Affiliations
- Going to the gym and swimming
Accomplishments
NVQ Customer Service Level 2
NVQ Information Technology
Certification
Emergency First Aid at Work
Health & Safety Training
Equality,Diversity & Inclusion Awareness Course
Timeline
Senior Administrator
KKP
2023.01 - 2026.06
Sales Administrator
Newtral
2022.06 - 2026.06
Dispatcher administration clerk
9apart Limited
2021.08 - 2022.06
Support Manager
Holcombe Brook Primary School
2020.11 - 2021.07
UK Billing & Account Management Clerk
TNT
2018.02 - 2022.07
Customer Service Agent
World Options
2017.03 - 2018.02
Same Day Operator
TNT UK LIMITED
2012.01 - 2016.12
Operations – Traffic Clerk
TNT
2006.01 - 2012.01
Collections & Customer Service
TNT
2001.01 - 2006.01
GCSE'S x 4 -
Woodhey High School
1992.01 - 1997.01
GNVQ Intermediate - Leisure and Tourism and Information Technology
Bury College
NVQ Customer Service Level 2 -
Whilst working at TNT