Janine Hector
LONDON
Summary
Dynamic and confident professional with a resilient mentality and IT systems knowledge, excelling in leadership and mentoring. I can demonstrate knowledge in HR policies, staff recruitment, and motivation, ensuring compliance with standards while driving performance metrics and KPI tracking. Adept at customer relationship management and staff performance evaluation, committed to fostering a culture of excellence through mentoring and coaching.
I am a results driven Team Manager who has led multiple teams in my career to surpass performance targets, enhancing productivity and morale. Known for streamlining processes and driving operational improvements, ensuring smooth project execution and client satisfaction.
I am a seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals.
I am a loyal employee/ manager with solid understanding of training and mentoring my team and a dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Interim store manager
Marks & Spencer
Mill Hill, Barnet
05.2024 - 10.2024
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
Operations manager
Marks & Spencer
Golders Green, Barnet
09.2018 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Directed safety protocols implementation, created safer workplace conditions.
- Analysed performance metrics, identified areas for improvement in operations management.
- Led teams to achieve business objectives on time and within budget constraints.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Devised operational policies for regulatory compliance and best practices adherence.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
Team manager
Marks & Spencer
Brent, City of London
05.2005 - Current
- Streamlined operations, leading to increased team performance.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Boosted morale by recognising and rewarding exceptional work.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Handled employee grievances to maintain harmony within the workforce.
- Delegated responsibilities efficiently amongst team members.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Monitored health and safety measures for guaranteed compliance.
Floor supervisor
Primark
Wembley, Brent
07.2002 - 05.2005
- Ensured cleanliness, resulting in an improved health and safety record.
- Maintained company standards with regular quality checks.
- Maintained inventory levels, reducing instances of out-of-stock items significantly.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Executed promotional strategies at store level, improving product visibility.
- Handled customer complaints, leading to higher satisfaction levels.
- Liaised between management and staff for better transparency and trust-building.
- Coordinated staff shifts for optimal coverage during peak hours.
Education
Bachelor of Science - Psychology and Counselling
University of Roehampton
London, England 09.2004 - 05.2008
A-Levels - Health And Social Care
William Morris Academy
London 09.2002 - 08.2004
Skills
- Resilient mentality
- IT systems knowledge
- Leadership excellence
- Mentoring expertise
- Knowledge of HR policies
- Staff motivation
- Customer relationship management
- Staff recruitment
- Compliance standards
- Performance metrics
- Staff performance evaluation
- KPI tracking
- Mentoring and coaching
Timeline
Interim store manager
Marks & Spencer
05.2024 - 10.2024
Operations manager
Marks & Spencer
09.2018 - Current
Team manager
Marks & Spencer
05.2005 - Current
Bachelor of Science - Psychology and Counselling
University of Roehampton
09.2004 - 05.2008
A-Levels - Health And Social Care
William Morris Academy
09.2002 - 08.2004
Floor supervisor
Primark
07.2002 - 05.2005