Janine Chubb

• Managed team of 26 staff across Helpdesk, Reception, and Switchboard services within major NHS hospital.
• Maintained service standards and KPI performance across multiple operational functions.
• Coordinated staff rotas, annual leave, and resource allocation to ensure continuous service delivery.
• Conducted audits and quality checks to improve compliance and operational efficiency.
• Supported recruitment, induction, training, and development of new team members.
• Built strong relationships with NHS stakeholders, resolving issues quickly and maintaining high levels of customer satisfaction.
• Managed daily service desk operations supporting hospital staff and departments.
• Investigated and resolved escalated service issues.
• Produced operational reports and performance data for management review.
• Supported continuous improvement initiatives to enhance service delivery.

• Experienced NHS security professional holding SIA Door Supervisor and CCTV licences, delivering frontline safety and security across hospital environments.
• Strong communicator with proven ability to work collaboratively with healthcare professionals, staff, and patients to maintain a safe and secure setting.
• Skilled in incident response, emergency call handling, panic alarm activation, and safeguarding public, patient, and staff wellbeing.
• Responsible for completing internal/external patrols, health & safety checks, and accurate incident reporting in line with compliance standards.
• Experienced in training and supporting new starters and agency staff to ensure consistent operational standards.
• Builds strong rapport with patients and staff while maintaining professionalism and situational awareness in high-pressure environments.