Janine Chapman
LEICESTER
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
26
26
years of professional experience
Work History
Contact Handler
Leicestershire Police
LEICESTER
07.2023 - 03.2024
- Received emergency/non emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Adhered strictly to departmental policies regarding the handling of confidential information.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Researched vehicle, wanted and missing persons information.
Healthcare Assistant
UHL NHS
LEICESTER
11.2013 - 07.2023
- Provided assistance to nursing staff with patient care activities such as bathing, dressing and feeding patients.
- Monitored patient progress and reported any changes to the healthcare team.
- Interacted with patients in a compassionate manner to ensure their comfort during procedures or examinations.
- Reported any suspected abuse or neglect of patients to appropriate authorities.
- Recorded vital signs, weight and patient information in electronic health records system.
- Monitored, maintained and calibrated medical equipment daily.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Postal Officer
Royal Mail
LEICESTER
05.2010 - 07.2023
- Assisted customers with inquiries regarding postal regulations and procedures.
- Inspected packages for proper labeling and documentation prior to acceptance or delivery.
- Prepared parcels for shipping using appropriate packaging materials.
- Provided customer service at the front counter of the Royal Mail office.
- Responded to customer complaints in a professional manner while resolving issues promptly.
- Performed cash handling duties related to money orders, stamps and other forms of payment accepted.
- Collected payments from customers for services rendered such as package delivery fees.
- Adhered to strict security guidelines when handling confidential documents.
- Handled undeliverable mail in accordance with established procedures.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Finance Officer
National Autistic Society
LEICESTER
07.1998 - 08.2009
- Implemented new accounting systems or software programs as needed.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Checked payroll, payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Managed in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Provided HR administrative assistance to management team.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Education
Certificate of Higher Education - Health Related Studies
De Montfort University
Leicester03-2013
Access To Higher Education Diploma - Health & Social Care Framework (Nursing)
South Leicestershire College
Leicester06-2010
GCSE - English + Others
Countesthorpe College
Leicestershire06-1992
Skills
- Attention to Detail
- Multi-Line Phone System
- Interpersonal Communication
- Data Entry
- Confidentiality
- Active Listening
- Customer Service
References
References available upon request.
Timeline
Contact Handler
Leicestershire Police
07.2023 - 03.2024
Healthcare Assistant
UHL NHS
11.2013 - 07.2023
Postal Officer
Royal Mail
05.2010 - 07.2023
Finance Officer
National Autistic Society
07.1998 - 08.2009
Certificate of Higher Education - Health Related Studies
De Montfort University
Access To Higher Education Diploma - Health & Social Care Framework (Nursing)
South Leicestershire College
GCSE - English + Others
Countesthorpe College
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