Janine Calder M.I.M.I

Franchise Development Manager - responsible for 8 sites. Business and Sales Development including mentoring of sales teams.

Branch Management support, and Training for both Sales Executives and Admin Departments.

New car ordering, stock control and achievement of Manufacturer targets.

Manufacturer liaisons for New and Used Purchases.

Financial Control of Manufacturer Credit Lines, aging stock control for both new and used cars.

Maximising Bonus potential for New car registrations combined with ensuring bonus is paid in line with Manufacturer quarterly campaigns.

Assisting in monthly closure of accounts.

Personal Assistant to Franchise Brand Director and Operations

Manager.

Successfully delivering on tasks within tight deadlines.

Supported team by demonstrating respect and willingness to help.

• Carried out day-to-day duties accurately and efficiently for both new and used car deliveries
• Ordering of new car stock and sold retail/fleet orders.
• Taxation of bulk registration of new cars for Group stock, Contract Hire and Hire Drive fleet vehicles.
• Stock control of new and used units including aging stock
• Successfully delivered on tasks within tight deadlines.
• Training of new staff
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Streamlined communication with technicians, leading to quicker problem resolution.
• Led troubleshooting efforts, resulting in prompt issue identification and resolution.
• Maintained up-to-date knowledge of automotive industry trends, contributing to expert advisory role.
• Updated customers on repair status to maintain transparency.
• Boosted repeat business by providing exceptional customer service.
• Developed team morale for enhanced productivity.
• Facilitated successful audit process by maintaining accurate records.
• Served as liaison between technicians and customers ensuring smooth operations.
• Improved customer satisfaction by promptly addressing complaints and queries.

• Improved customer satisfaction by providing timely and accurate information.
• Delivered excellent customer service by understanding and meeting their requirements.
• Built rapport with customers, enhancing long-term relationships.
• Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
• Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
• Managed challenging customer situations for resolution and customer retention.

• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Managed front desk duties to ensure smooth operation of reception area.
• Generated detailed reports via precise collation of key business metrics.