JANINE ATTWELL
Leeds,West Yorkshire
Summary
Highly organised professional with extensive experience coordinating high-volume, time-critical workflows across multiple stakeholders in regulated, customer-facing environments and over the telephone. Known for a positive, solution-focused approach, resilience, and calm delivery under pressure. Skilled at supporting end-to-end processes, maintaining accurate project and financial data, managing competing priorities, and delivering a high-quality client and candidate experience. Detail-oriented, approachable, and confident acting as a primary point of contact while supporting delivery against deadlines, SLAs, and KPI’s.I have a passion for helping people and commitment to delivering results, always willing to go the extra mile to get any task done to the highest standard
Overview
19
19
years of professional experience
Work History
Renewals Coordinator
Linley and Simpson
10.2018 - Current
- Managed individual and collective caseloads for 9000 tenancy renewals per year efficiently to meet targets.
- Initiated contact with landlord and tenant three months ahead of tenancy end date and ensured renewals were negotiated and completed within their deadlines.
- Negotiate rent adjustments according to local market trends.
- Skillfully addressed and resolved objections.
- Prepared tenancy agreements complying with legal standards.
- Raised correct fee in line with landlord's TOB and tenant regulations.
- Utilize systems for executing tenancy contracts.
- Maximized fixed-term contract renewal conversion rates.
- Adhered to internal procedures and facilitated business growth achievement.
- Earned CePAP, a Level 3 qualification signifying expertise in estate agency and letting services.
- Solely organised and delivered large-scale company social events including L&S Fest 2024 and Summer Social 2025 from concept through to execution.
- Managed full event lifecycle including venue sourcing, supplier negotiation, contract agreement, budgeting and on-the-day coordination.
- Secured and managed relationships with venues, live bands, inflatable entertainment providers and food vendors.
- Controlled event budgets, tracked spend, negotiated competitive rates and managed drinks token allocation to ensure cost efficiency.
- Coordinated logistics including staging, sound systems, entertainment setup, health & safety considerations and vendor scheduling.
- Built strong working relationships with external partners and internal stakeholders to ensure seamless delivery.
- Delivered events to high attendance and positive feedback, enhancing employee engagement and company culture.
Property Manager
Linley and Simpson
07.2016 - 10.2018
- Coordinated day-to-day property management activities, managing competing priorities across tenants, landlords, contractors and internal teams.
- Managed central and personal inboxes, ensuring timely responses, accurate routing of enquiries and clear communication.
- Maintained accurate data and documentation across systems, supporting reporting, invoicing and compliance requirements.
- Processed contractor invoices and supported financial administration, ensuring accuracy and timely payment.
- Contributed to continuous improvement of property management processes and supported junior staff through guidance and training.
Property Manager
Morgans City Living
09.2015 - 07.2016
- Managed a portfolio of c.130 properties, coordinating move-in, tenancy management and move-out processes end to end.
- Acted as the central point of contact for tenants, landlords and contractors, resolving issues efficiently and professionally.
- Managed a busy maintenance inbox, prioritising requests and tracking progress to resolution.
- Maintained accurate system records, inventories and documentation to ensure full visibility of portfolio status.
- Reviewed and processed contractor invoices, querying discrepancies where required.
Employment Advisor
Ingeus
06.2014 - 09.2015
- Managed caseloads of 80–130 participants, coordinating appointments, assessments and action plans in line with programme requirements.
- Conducted structured diagnostic and employability assessments to evaluate job readiness, barriers to work and development needs.
- Maintained accurate and compliant participant records on internal systems, ensuring clear audit trails and up-to-date reporting.
- Acted as the primary point of contact for participants, delivering clear guidance and managing sensitive or complex needs with professionalism.
- Coordinated and delivered workshops, one-to-one sessions and follow-up activities, adapting communication style to diverse audiences.
- Worked collaboratively with internal teams and external partners to support progression outcomes and service delivery targets.
Sales and Customer Service Advisor
BSkyB Media
03.2009 - 07.2014
- Delivered consistently against KPIs for conversion, volume and productivity within a fast-paced, target-driven environment.
- Built strong customer rapport, identifying needs and recommending appropriate products through effective questioning.
- Negotiated and closed contracts across telephone, broadband and television services, including up-selling and cross-selling.
- Supported team delivery, including leading the team during periods of management absence and delivering team briefs.
- Maintained accurate records, managed customer follow-ups and ensured a high standard of customer service.
Recruitment Consultant / Account Manager
Hays Construction & Property
01.2007 - 03.2009
- Managed public sector and private sector recruitment campaigns, coordinating end-to-end recruitment processes from role briefing through to placement.
- Acted as the primary point of contact for clients and candidates, managing expectations, timelines and high-volume communication.
- Coordinated temporary staffing requirements for public sector contracts, managing up to 60–70 temporary workers at peak.
- Conducted candidate screening, compliance checks, assessments and interviews, ensuring quality, accuracy and adherence to sector standards.
- Maintained accurate candidate and client records within recruitment systems, supporting reporting, invoicing and audit requirements.
Education
Level 3 - Property and Lettings
The Certificate in Property Advice and Practice
Leeds01.2022
Diploma of Higher Education - Hypnotherapy
CHPT Solution Focused Hypnotherapy
Leeds01.2021
9GCSE's including Maths and English -
St Anthony's Girls School
Sunderland01.2000
Skills
- Project & Workflow Coordination
- Stakeholder Engagement & Negotiation
- Collaboration & Teamworking
- Customer & Candidate Experience
- Recruitment & Resourcing Support
- Relationship Building
- Event Management
- Risk Management & Problem Solving
- Data & Systems Management
- Event coordination
- Compliance management
- Data management
- Stakeholder engagement
- Conflict resolution
- Time management
- Budget management
- Customer relationship management
- Project coordination
- Administrative support
- Deadline management
- Task prioritisation
- Client relationship building
- Customer relationship building
- Project problem-solving
- Compliance understanding
- Project assistance
- KPI management
- Email inbox management
- Negotiation
- Customer relationship management systems
- Project oversight
- Invoice processing
Hobbies and Interests
- Keen book enthusiast and enjoy reading books geared towards self-development.
- Love to be outdoors and in nature, going for long walks and enjoy a wild swim from time to time.
- Social butterfly and love being with friends and family and meeting new people.
Timeline
Renewals Coordinator
Linley and Simpson
10.2018 - Current
Property Manager
Linley and Simpson
07.2016 - 10.2018
Property Manager
Morgans City Living
09.2015 - 07.2016
Employment Advisor
Ingeus
06.2014 - 09.2015
Sales and Customer Service Advisor
BSkyB Media
03.2009 - 07.2014
Recruitment Consultant / Account Manager
Hays Construction & Property
01.2007 - 03.2009
Level 3 - Property and Lettings
The Certificate in Property Advice and Practice
Diploma of Higher Education - Hypnotherapy
CHPT Solution Focused Hypnotherapy
9GCSE's including Maths and English -
St Anthony's Girls School