Janina Lennon

• Coordinated procurement of rail training and medical/drug & alcohol testing programmes.
• Supported effective planning and delivery of training/testing through liaison with clients, learners, and internal stakeholders.
• Monitored compliance with regulatory requirements set by NSAR, Ofsted, RISQS, and other industry bodies.
• Increased success of audit results year on year; receiving Gold rating in 2025.
• Assisted in maintaining quality assurance processes for evaluating training effectiveness.
• Addressed non-compliance issues promptly and implemented corrective actions as needed.
• Provided documentation and support during external audits and inspections related to testing and examinations.
• Compiled monthly reports on performance of commercial rail programmes, including enrolment figures and client satisfaction.
• Managed office responsibilities such as booking meeting rooms and ordering office supplies.

Employer Advisor/Work Coach:

• Building and developing relationships with employers and training providers to influence and create opportunities for jobseekers.
• Organise and facilitate recruitment events bringing together multiple stakeholders.
• Manage caseload of claimants; supporting them to find employment or to progress their careers.

Team Leader:

• Managing team of processing staff; allocating work and resources, authorising payments to claimants.
• Responsible for HR processes of team; attendance and performance management along with disciplinary processes.

Decision Maker:

• Making work capability decisions on benefit claims based on evidence provided.
• Explain decisions both verbally and in writing, managing appeals and disputes.

Debt Enforcement Officer:

• Working within the Child Support directorate, maintaining caseload and actioning all notified change of circumstances.
• Ensuring payment arrangements were enforced and adhered to.
• Handled confidential documents with utmost care; ensured data security at all times.

• Supported administration of consumer electronics sales consultancy.
• Facilitated communication with buyers from large retail organisations and overseas suppliers.
• Assisted directors with various administrative tasks.