Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Janice Sproule

Bromborough,Wirral

Summary

A highly motivated professional with a proven track record in delivering exceptional customer service and achieving organisational goals efficiently. Demonstrates proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, alongside strong communication skills that enhance team collaboration. Experienced in HR and management, with a focus on supporting clients with learning disabilities and maintaining resilience in challenging situations.

Offering strong organisational and communication skills, with knack for adaptability and teamwork. Knowledgeable about managing time efficiently and providing reliable support in fast-paced environments. Ready to use and develop problem-solving, multitasking, and interpersonal skills in a support work role.

Overview

19
19
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification

Work history

Agency Staff

Prospero Health and Social Care
10.2022 - 09.2025
  • Provide support for individuals and families
  • Support with domestic and personal care as well as promoting independence
  • Promote healthy lifestyle choices
  • Manage behaviors and provide emotional support
  • Keep consistent records and report to managers
  • Follow care and support plans
  • Support and encourage hobbies
  • Administer, record and Safely store medication as per MARS sheet

Waitress/Barstaff

Einstein's Bier Haus
Liverpool
02.2022 - 10.2022
  • Prepare and serve beverages
  • Manage bar and kitchen area
  • Process cash and credit card payments using POS terminals
  • Train new staff members
  • Serve food
  • Clean and reset tables
  • Ensure cleanliness is kept to the highest standard at all times
  • Adhere to all health and food safety company polices
  • Deliver Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitude
  • Resolved customer complaints promptly, referring to management when necessary
  • Deliver friendly and fast service to process high-volume food and drink orders at peak times.
  • Fulfil my part in a very close team

Supported Living Support Worker

Praxis Care
Kesh, Fermanagh
05.2021 - 01.2022
  • Support individuals with Mental Health, autism and learning disabilities to develop individual living skills
  • Assist with domestic and personal care
  • Work closely with team leaders to prepare and implement person centered care plans for each service user
  • Implement Health and Safety policies and procedures to ensure a safe living and working environment
  • Administer, record and safely store medication
  • Ensure all relevant information is recorded and logged

Office Manager

Dawson Hinds Creative Spaces
Derry, Londonderry
12.2012 - 05.2021
  • Maintained debtor and creditor ledgers on Sage Line 50, ensuring cash flow was effectively managed.
  • Reconciliation of bank accounts on a monthly basis (Manually and on sage) Performed monthly E.C Sales list and Intrastats and submitted to HMRC.
  • Performed Supplementary Declarations post Brexit
  • Completed quarterly VAT Returns
  • Responsible for running weekly Payroll using Sage Payroll
  • Submission of weekly FPS, PAYE and year end returns
  • Generated sales quotes, orders, purchase orders despatch notes and invoices for customers using Prima Software which links to Sage
  • Performed HR duties
  • Performed risk assessments and managed all Health and Safety issues
  • Managed all company Insurance Policies
  • Managed Rental income ledgers for rental properties
  • Provided excellent customer service
  • Assisted the sales team in meeting targets and liaised directly with customers
  • Oversaw all day-to-day office operations such as managing incoming calls, and answering or allocating email enquiries.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Ensured showroom was maintained to a high standard and stock updated to reflect new trends
  • Stock management- processing deliveries, liaising with warehouse staff to ensure sufficient stock. Organised monthly stock counts and updated software to reflect

Cooking Assistant/Server

Forsythe's Takeaway
Castlederg, Tyrone
01.2007 - 01.2012
  • Handled cash payments
  • Regularly organised invoices
  • Key holder- acquired the duty of opening and closing the shop
  • Provided a high standard of customer service
  • Assisted in training new staff
  • Cleaned and sanitised all kitchen surfaces frequently
  • Worked effectively with other members of staff, communicating thoroughly to ensure meals went out quickly.

Education

Level 3 Certificate - Theory of Holistic Health

North West Regional College

Level 5 Diploma - Accounting Technicians

IATI

BA (Hons) - Combined Studies (History, Education)

University of Ulster

High School - undefined

Castlederg High School

Skills

  • Highly motivated individual who always strives to meet required goals and work in a time efficient manner
  • Exceptional customer service, always providing a friendly experience
  • Proficient in Microsoft Office including, word, excel, PowerPoint and outlook
  • Great communication skills, and other team members
  • Have HR and management experience
  • Clients with learning disabilities
  • resilience in difficult situations

Certification

Currently hold a full DBS on update service


References

  • Chelcee, Buchanan, General Manager, +44 7845022840, Einstein's Bier Haus
  • Steven, Beacom, Scheme Manager, StevenBeacom@praxiscare.org.uk, +44(0)28 6863 3107, Praxis Care, Kesh Supported Living

Timeline

Agency Staff

Prospero Health and Social Care
10.2022 - 09.2025

Waitress/Barstaff

Einstein's Bier Haus
02.2022 - 10.2022

Supported Living Support Worker

Praxis Care
05.2021 - 01.2022

Office Manager

Dawson Hinds Creative Spaces
12.2012 - 05.2021

Cooking Assistant/Server

Forsythe's Takeaway
01.2007 - 01.2012

Level 5 Diploma - Accounting Technicians

IATI

BA (Hons) - Combined Studies (History, Education)

University of Ulster

High School - undefined

Castlederg High School

Level 3 Certificate - Theory of Holistic Health

North West Regional College

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Janice Sproule