Janice Silva
London ,United Kingdom
Summary
Dynamic and service-driven hospitality professional with a strong background in front office operations, guest relations, and team coordination within luxury hotel environments. Fluent in multiple languages and know for creating seamless, welcoming experiences for international guests. Proven ability to handle high-pressure situations with grace, resolve guest concerns promptly, and support efficient administrative functions. Passionate about delivering world-class service and contributing to a culture of excellence, I aim to grow within a respected hospitality brand where I can lead by example, support operations success, and help elevate the overall guest experience.
Overview
5
5
years of professional experience
Work history
Assistant
The Idle Rocks 4-star Hotel
St Mawes, United Kingdom
05.2024 - 09.2024
- Managed over 50 customer calls per day
- Ensured prompt communication with guests and assisted with reservations
- Provided front line support and hospitality for hotel guest
- Handling confidential information, maintaining discretion and integrity
- Used problem-solving skills to resolve challenges and prioritise workload
- Provided customer service, delivering high levels of satisfaction.
Reception Support at Events
Dolce CampoReal, Lisbon 5-star Hotel
Lisbon, Portugal
09.2022 - 12.2022
- Welcome and assisted guests during large-scale events and corporate functions
- Handled guest lists, registration, and provided information at the entrance
- Maintained a polished front-of-house presence and ensured smooth guest flow
- Support staff members with administrative tasks, reducing workload stress
- Liaised with clients to maintain relationships and foster repeat business
Receptionist
Eurotel Altura Golf & Beach Resort 4-star Hotel
Algarve, Potugal
05.2019 - 09.2019
- Greeted guests and assisted them with special requests, and general enquiries
- Provided printing, photocopying scanning support
- Answered phone calls promptly, providing excellent customer service
- Processed invoices, ensuring timely payments
- Increased efficiency by handling correspondence and organising files
Education
A-Levels - Tourism and Hotel Management
D. Pedro V Secondary School
Lisbon07.2020
Skills
- Front Desk Operations
- Guest Check-in / Check-out
- Multilingual Customer Service
- Microsoft Office
- Reservation & Booking Systems
- Complain Handling & Problem Resolution
- Communication & Team Collaboration
- Professional Presentation
- Mail management
- Adaptability & Attention to Detail
- Fluent English and Portuguese (Native)
- First Aid & CPR Certification
Hobbies
- Travel & Cultural Exploration
- Learning Languages
- Organizing Gatherings
- Yoga
Timeline
Assistant
The Idle Rocks 4-star Hotel
05.2024 - 09.2024
Reception Support at Events
Dolce CampoReal, Lisbon 5-star Hotel
09.2022 - 12.2022
Receptionist
Eurotel Altura Golf & Beach Resort 4-star Hotel
05.2019 - 09.2019
A-Levels - Tourism and Hotel Management
D. Pedro V Secondary School
Similar Profiles
Anthony MurumbahAnthony Murumbah
Security Supervisor at Carlton creek Hotel Apartments [4 star]and Carlton Tower Hotel [4 star] [Carlton group Hotels]Security Supervisor at Carlton creek Hotel Apartments [4 star]and Carlton Tower Hotel [4 star] [Carlton group Hotels]
Estefania Casanova AracilEstefania Casanova Aracil
Hotel Front Desk Receptionist at Renvyle House Hotel, 4 Star HotelHotel Front Desk Receptionist at Renvyle House Hotel, 4 Star Hotel
Malindi Melissa MashabaMalindi Melissa Mashaba
Commis Chef at Radisson Blu Hotel – Umhlanga (4-star Hotel)Commis Chef at Radisson Blu Hotel – Umhlanga (4-star Hotel)
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness
Aishat Aderayo BaleAishat Aderayo Bale
Nursery Educator at ABC DAYCARENursery Educator at ABC DAYCARE