Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Janice Park

Quarter,South Lanarkshire

Summary

Accomplished professional with expertise in customer service and business development. Proven ability to manage and improve operational processes, enhancing overall efficiency. Committed to increasing customer satisfaction through effective relationship management. Strong track record of success in public-facing roles.

Overview

35
35
years of professional experience

Work history

Business Owner

The Handmade Shortbread Co Ltd
Hamilton, South Lanarkshire
07.2012 - 07.2025
  • Developed strategic business initiatives boosting market presence and customer engagement.
  • Managed daily operations to maintain efficient production and quality control of handmade products.
  • Cultivated supplier relationships ensuring high-quality ingredients and materials procurement.
  • Executed effective marketing campaigns enhancing brand awareness and attracting new customers.
  • Forged strong client connections, resulting in repeat business and referrals across Foodservice Companies.
  • Oversaw financial management, including budgeting, invoicing, and expense tracking for sustainability.
  • Hosted networking events to establish connections with industry professionals.

Duty and Bar Manager

Portmarnock Hotel and Golf Links
Portmarnock , Dublin
06.2010 - 06.2012
  • Managed daily operations of three bars and function suites, upholding exceptional customer service standards.
  • Supervised staff members, delivering training and guidance to enhance team performance.
  • Coordinated inventory management processes to achieve optimal stock levels.
  • Delegated priorities based on staff capabilities to maintain smooth-running operations.

Realtor

Fishermans Village Realty (now Coldwell Banker)
Punta Gorda, Florida
09.2007 - 04.2010
  • Facilitated property viewings and open houses, showcasing listings effectively.
  • Advised clients on market conditions, prices, and mortgages for informed decision-making.
  • Negotiated purchase agreements and contracts, securing favourable terms for clients.
  • Prepared and presented marketing materials to increase property visibility and attract buyers.
  • Cultivated relationships with clients, ensuring repeat business and referrals.
  • Collaborated with solicitors during closing processes, guaranteeing smooth transactions.
  • Provided home staging advice to enhance property appeal, resulting in quicker sales.

Business Owner

Grapevine Restaurant and Wine Bar
Bothwell, South Lanarkshire
06.2000 - 05.2007
  • Managed business operations, including inventory and supply chain logistics.
  • Oversaw financial processes, ensuring budget adherence and cash flow sustainability.
  • Trained new employees on production techniques and quality standards.
  • Ensured compliance with food safety regulations and maintained cleanliness in production areas.
  • Developed strategic plans to foster long-term business growth.
  • Cultivated relationships with local suppliers for high-quality ingredient sourcing.
  • Implemented marketing strategies to enhance brand visibility and attract customers.
  • Adapted to changing market conditions to sustain competitiveness.

Club Steward

Bothwell Castle Golf Club
Bothwell, South Lanarkshire
05.1999 - 06.2000
  • Supervised daily operations of club facilities to ensure compliance with health and safety regulations.
  • Coordinated events and activities for members, enhancing club experience.
  • Managed inventory of supplies and equipment, maintaining optimal stock levels.
  • Trained new staff on customer service standards and operational procedures.

Manager

Scottish Property Insurance Services
Glasgow, Glasgow City
02.1990 - 04.1999
  • Spearheaded development and implementation of strategic initiatives to enhance operational efficiency.
  • Managed relationships with blue chip companies, including Direct Line Insurance and Royal Sun Alliance.
  • Conducted regular training sessions and provided constructive feedback to optimise team performance.
  • Collaborated with cross-functional teams to streamline processes and elevate service delivery.
  • Oversaw compliance with industry regulations and internal policies to mitigate risks.
  • Mentored junior staff to develop skills and promote professional growth within organisation.
  • Supervised claim handling, appointments, and reporting to insurance companies.

Medical sales representative

Ortho Cilag (part of Johnson & Johnson)
Saunderton, Buckinghamshire
08.1996 - 03.1999
  • Cultivated robust relationships with healthcare professionals to enhance product knowledge and utilisation.
  • Delivered comprehensive product presentations to educate clients on innovative medical solutions.
  • Collaborated with cross-functional teams to devise and execute effective sales strategies.
  • Coordinated impactful product launches that garnered significant attention from target markets.

Education

A-Levels -

Wishaw High School
Wishaw, North Lanarkshire

Skills

  • Customer service and relations
  • Business development
  • Business administration

Affiliations

  • Gym, walking and socialising

References

References available upon request.

Timeline

Business Owner

The Handmade Shortbread Co Ltd
07.2012 - 07.2025

Duty and Bar Manager

Portmarnock Hotel and Golf Links
06.2010 - 06.2012

Realtor

Fishermans Village Realty (now Coldwell Banker)
09.2007 - 04.2010

Business Owner

Grapevine Restaurant and Wine Bar
06.2000 - 05.2007

Club Steward

Bothwell Castle Golf Club
05.1999 - 06.2000

Medical sales representative

Ortho Cilag (part of Johnson & Johnson)
08.1996 - 03.1999

Manager

Scottish Property Insurance Services
02.1990 - 04.1999

A-Levels -

Wishaw High School

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Janice Park